Brief Job Description: Provide basic housekeeping services – sweeping, dusting,
laundry, cleaning of utensils, bathroom and toilets and garbage disposal Maintain
daily, weekly, long-time cleaning schedule for the house.
Personal Attributes: This job requires the individual to take full responsibility of
the basic housekeeping services in a domestic set up and should have physical fitness,
should be adaptable and loyal to the employer. The individual should be able to cater
to the expectations in terms of cleanliness, have basic communication skills, able to
recognize safety and hygiene issues General Housekeeper 6 Months COURSE
General Housekeeper 6 Months COURSE
Provide basic housekeeping services – sweeping, dusting,
laundry, cleaning of utensils, bathroom and toilets and
garbage disposal Maintain daily, weekly, long-time cleaning as
schedule for the house General Housekeeper 6 Months COURSE
This unit is about carrying out basic housekeeping services which involves the
cleaning of the house and kitchen including handling its equipment.
Scope This unit/task covers the following:
• Sweeping, Dusting and Mopping of the house / work area
• Washing utensils and placing them in their respective locations
• Tiding up all rooms on daily basis and arrange articles appropriately
• Handling basic household products & equipment
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Sweeping, Dusting
and Mopping of the
house / work area
To be competent, the user/individual on the job must be able to:
PC1. sweep, scrub and mop rooms, hallways, lobbies, lounges, restrooms,
corridors, elevators, stairways and storage room using brooms, scrubbers
and mops
PC2. dust off air conditioners, ceiling fans, rugs, carpets, exhaust fans, fireplace
chimney, upholstered furniture, artifacts, etc.
PC3. empty garbage cans, ash-trays etc. and transfer waste to the waste
disposal areas
PC4. remove dust from carpets, rugs, sofas etc. using appropriate equipment
Washing utensils and General Housekeeper 6 Months COURSE
General Housekeeper 6 Months COURSE
placing them in their
respective locations
PC5. wash dishes, glassware, pots or pans by hand or using equipment
PC6. place clean dishes, utensils, or cooking equipment in storage areas
Tiding up all rooms onGeneral Housekeeper 6 Months COURSE
daily basis and
arrange articles
appropriately
PC7. fold and carry bed sheets, towels, tablecloths etc. from one place to
another
PC8. transfer toilet items and clean supplies from one place to another
PC9. remove the dirty bedding and pillow cases and replace them with fresh,
clean ones General Housekeeper 6 Months COURSE
PC10. scrub the toilet, wash the shower/bathtub, scrub the floor and tidy the
counter and sink
Handling basic
household products &
equipment
PC11. operate all kitchen appliances such as cooking ranges, dishwashers and
microwaves are cleaned and maintained properly
PC12. knowledge to operate daily use appliances like fridge, microwave,
washing machine, cooking range etc.
PC13. clean/wipe the appliances on a daily basis considering different
appliances need different cleaning procedures General Housekeeper 6 Months COURSE
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
- Organization to be read as Employer
The user/individual on the job needs to know and understand:
KA1. the cleaning and tidiness expectation of the employer
KA2. the system, processes, timetable & the method of performance to be set
up as per the requirement of the employer
KA3. the overall safety, sanitation, working and condition of the house
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. types of cleaning products and their usage
National Occupational Standard
DWC/N0101 Carry out basic housekeeping services General Housekeeper 6 Months COURSE
General Housekeeper 6 Months COURSE
7 | P a g e
KB2. steps in cleaning the floors, bathrooms, kitchen and appliances
KB3. common appliances and how to handle them in case of an emergency like
short circuit, spark etc.
KB4. how to prioritize the work and do time management
Skills (S)
A. Core Skills /
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. list the tasks to be performed every day
SA2. record the completion of the tasks
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA3. read and be able to develop numeracy
SA4. read and understand the instructions
Oral Communication (Listening and Speaking Skills)
The user/ individual on the job needs to know and understand how to:
SA5. discuss task lists, schedules, and work-load of the household with coworkers (if any)
SA6. discuss with household members appropriately in order to understand
their requirements
SA7. assert clearly in front of the house members
SA8. keep house members informed about progress of tasks
SA9. be able to demonstrate and use proper and befitting language,
communicate and behave
B. Professional Skills Decision Making
The user/ individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/ individual on the job needs to know and understand how to:
SB2. plan and organize things around, so that the tasks can be completed
efficiently and in minimum time
Customer Centricity
The user/ individual on the job needs to know and understand how to:
SB3. manage relationships with employers who may be stressed, frustrated,
confused, or angry
SB4. build relationships and follow a customer centric approach
Problem Solving
The user/ individual on the job needs to know and understand how to:
SB5. think through if there is a problem, evaluate the possible solution(s) and
suggest the optimum/best possible one
SB6. identify immediate or temporary solutions to avoid delays
Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SB7. use existing resources to make best use of them
Critical Thinking
The user/ individual on the job needs to know and understand how to:
Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-sector Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.
Vertical Vertical may exist within a sub-sector representing different domain areas
or the client industries served by the industry.
Occupation Occupation is a set of job roles, which perform similar/related set of
functions in an industry.
Function Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a person
or a group of persons. Functions are identified through functional analysis
and form the basis of OS.
Sub-functions Sub-functions are sub-activities essential to fulfill achieving the objectives
of the function.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.
General Housekeeper 6 Months COURSE
Occupational Standards
(OS)
OS specify the standards of performance an individual must achieve when
carrying out a function in the workplace, together with the knowledge and
understanding; he/she needs to meet that standard consistently.
Occupational Standards are applicable both in the Indian and global
contexts.
Performance Criteria Performance Criteria are statements that together specify the standard of
performance required when carrying out a task.
National Occupational
Standards (NOS)
NOS are Occupational Standards which apply uniquely in the Indian
context.
Qualifications Pack Code Qualifications Pack Code is a unique reference code that identifies a
qualifications pack.
Qualifications Pack(QP) Qualifications Pack comprises the set of OS, together with the educational,
training and other criteria required to perform a job role. A Qualifications
Pack is assigned a unique qualification pack code.
Unit Code Unit Code is a unique identifier for an Occupational Standard, which is
denoted by an ‘N’.
Unit Title Unit Title gives a clear overall statement about what the incumbent should
be able to do.
Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to find the required one.
Scope Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on the quality of required performance.
Knowledge and
Understanding
Knowledge and Understanding are statements which together specify the
technical, generic, professional and organizational specific knowledge that
an individual needs in order to perform up to the required standard.
\
Terms & Conditions of Offline Class
Offline Class —(Totally Free Of Cost)
Offline class Its mean you Direct Go to Our Institute and Take admission there, after the admission you have to join direct class
there is a totally free of cost no charge ,, even you will get Rs 50 every day from Government
every day , There Is a three Time Of classes
a) 8:00 am to 12:00 pm
b)12:00 pm to 4:00 pm
c)4:00 pm to 8:00 pm
you can take any time for class regarding your needs , you have to select any one time for regular attending the class
But one thing Must be Remember you have to attain at least 80% of total class, As example if class is 180 days then you have to attain minimum 150 days , other wise your registration will be cancel, and you cant sit on exam and you will also not get certificate
Time and And Share A Registration Number For your Attendance, Which we will provide you after complete admission. When Your 80% Attendance will be Complete then You should attend Assessment or Exam For Certificate And Mark sheet.
If you Need Certificate the you should have to attended all Classes Regularly Time to There Are Some Terms And conditions to eligible for Certificate And Mark sheet
- Need 80% Online Class Attendance By Registration Number
- attend Online Exam and Interview
- You Have To Pay Certificate Currier Charge Rs 2000 (Two thousand Rupees Only)
Charges
Only You have to pay Rs 2000/-(two thousand Rupees Only ) For The Certificate Courier Charge,
When you selected For Free Certificate And Mark sheet Or pay based Certificate And Mark sheet then your government registration process will be start , We give you a Registration Certificate , When you Will Start Your Online Class Every Day you will Put The Registration number With Us for attendance.
As Example Registration Certificate will be like the
This Certificate is valid for All India Government and private both sector and this certificate is also valid 129 Countries of The World, And by this certificate you can Attend All ou interviews And job Section .. Terms & Conditions of Online Class
Online Class Time – 12:00 pm to 01:00pm ( Two Days In a Week ) , If You have No Time at 12: 00 pm then You can see the class before 8:00 pm after that your attendance will be close,
Online Class And Mark sheet Details
Online Class And Mark sheet Details,
All over India GPRS Studio Provide you Free Online Class And Free Certificate..
Online Classes are Totally Free for All Indian, You can Attend Our Online Classes in Youtube Channel GPRS Studio at home by your Phone /Laptop/ Mobile/Computer etc .
Its total 6 Months Class .. Two days In a Week ,
