Senior Beauty Therapist Course (6 Month)
Brief Job Description: -A senior beauty therapist is a professionally trained individual who specialises in beauty treatments of both the face and body. A senior beauty therapist consults, advises, and performs various duties such as providing skin care using facial electrotherapy, applying bridal makeup, removal of unwanted hair by electrical epilation services.
Personal Attributes:- This job requires an individual with experience in body and skincare treatments to provide a range of beauty services efficiently and effectively in a safe and hygienic working environment. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills and be sensitive when dealing with clients for body and facial treatments. The individual must exhibit a neat personal appearance at all times have good hand-eye coordination. The individual must be pleasant and tactful when dealing with clients and have a genuine interest in people Senior Beauty Therapist Course.
Perform skincare services Senior Beauty Therapist Course:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and organization
PC2. position self and client throughout treatment to ensure privacy, comfort and wellbeing
PC3. perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client
PC4. carry out facial care/ clean-up process using the products and equipment as per service levels laid down by the organization
PC5. clarify the client’s understanding and expectation prior to commencement of treatment
PC6. clean the skin free it of all traces of make-up by using suitable deep cleansing techniques
PC7. use an exfoliation technique suitable for the client’s skin type and skin condition
PC8. use a suitable skin warming technique and carry out any necessary extraction relevant to the client’s skin type and skin condition
PC9. apply mask treatments evenly and neatly, covering the area to be treated
PC10. remove masks as per the recommended time frame
PC11. ensure the skin is left clean, toned and suitably moisturized
Perform facial electrotherapy:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and organization
PC2. position self and client throughout treatment to ensure privacy, comfort and wellbeing
PC3. use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests
PC4. perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC5. consult with clients on background, medical history etc with consent form
PC6. carry out facial electrotherapy to improve facial and skin condition usingdirect high frequency, galvanic, EMS, microcurrent and lymphatic drainage equipment
PC7. electro muscle stimulator (EMS)
• use Electro Muscle Stimulator (EMS) on the motor points of the facial muscles
• constantly monitoring the intensity of frequency, the time and comfort of the client throughout the procedure.
PC8. lymphatic drainage equipment ventouse
• choose the appropriate size and type of ventouse
• choose and use the correct strokes and amount of suction in towards the lymph nodes
PC9. Glalvanic
• to perform application of desincrustation/ iontophoresis gel/solution.
• to know galvanic electrode preparation
• to know maintenance of galvanic electrodes
PC10. high-frequency
• to perform direct high-frequency method
• to perform indirect high-frequency method
• to know maintenance of high frequencyelectrodes
PC11. micro current
• to perform application of micro current with appropriate lubricant,
• intensity and frequency following manufacturer’sinstructions,
• maintenance of micro current electrodes
PC12. ultra sonic facial unit to perform application of ultrasonic for facialrejuvenation and improve skin conditions
PC13. clarify the client’s understanding and expectation prior to commencement of treatmen
PC14. complete the therapy to the satisfaction of the guest in a commercially acceptable time
PC15. record the therapy accurately and store information securely in line with the organization’s policies PC16. provide specific after-process advice to the client Senior Beauty Therapist Course.
Perform epilation services Senior Beauty Therapist Course:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and organization
PC2. position self and client throughout treatment to ensure privacy, comfort and wellbeing
PC3. use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests
PC4. perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC5. perform electrical epilation using various techniques.
• Short wave diathermy/ Galvanic epilation/ Blend method PC6. insert the needle into the hair follicle with regard to depth and angle
PC7. clarify the client’s understanding and expectation prior to commencement of treatment
PC8. complete the therapy to the satisfaction of the guest in a commercially acceptable time
PC9. record the therapy accurately and store information securely in line with the organization’s policies PC10.provide specific after-process advice to the client
Perform makeup services:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and organization
PC2. consult the client by questioning to identify contra-indications to skin and make-up products
PC3. sanitize the hands prior to treatment commencement
PC4. prepare the client and provide suitable protective apparel
PC5. position self and client throughout procedure to ensure privacy, comfort and wellbeing
PC6. define a suitable treatment plan to meet the client’s need
PC7. select and prepare suitable skin care and make up products to meet the client’s needs and work plan
PC8. clarify the client’s understanding and expectation prior to commencement of procedure
PC9. clean, tone and moisturize the skin to suit the client’s skin type and needs
PC10. conceal skin imperfections and blemishes using the suitable colour corrective products where required
PC11. select and apply foundation using brush/ sponge, to the centre of face and evenly blended out to sides of the face to achieve coverage
PC12. select and choose a corrective technique and contour by highlights and shading
PC13. select and apply suitable powder to set the foundation
PC14. select and apply a suitable blusher to give warmth and contour the face
PC15. enhance the eyebrow shape to suit the client and make-up plan
PC16. select and apply a suitable eye shadow using a corrective technique and that suits the occasion and client’s needs.
PC17. select and apply an eyeliner/ eye pencil and mascara to enhance the eye shape to suit the client’s needs
PC18. select and apply a suitable lip liner, lipstick, lip gloss using corrective make-up techniques to enhance the lips to meet the client’s needs and make up plan Senior Beauty Therapist Course.
PC19. adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
PC20. adjust the client’s position to meet the needs of the service without causing them discomfort
PC21. check the client’s wellbeing throughout the service and giving the necessary reassurance
PC22. complete the procedure to the satisfaction of the guest in a commercially acceptable time
PC23. record the procedure accurately and store information securely in line with the organization’s policies
PC24. provide specific after-procedure advice to the client
Consult and advise clients:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the organization
PC2. identify the client needs for services and products taking into accountfactors that may limit or affect the choice
PC3. analyse the treatment area, visually and carry out necessary tests
PC4. consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client
PC5. define a suitable treatment plan to meet the client’s needs
PC6. confirm to the client the pricing and duration ofservice and products and address client queries
PC7. communicate effectively with the client to maintains clients goodwill trust
PC8. clarify the client’s understanding and expectation prior to commencementof treatment
PC9. provide after care advice and recommendations to the client
PC10. record the client and treatment details accurately and store information securely in line with the organization ’s policies
Promote and sell services and products Senior Beauty Therapist Course:- To be competent, the user/individual on the job must be able to:
PC1. greet clients when they enter the retail outlet and direct them to the counter based on their needs
PC2. identify the client needs for services and products taking into account factors that may limit or affect the choice
PC3. analyse the treatment area, visually and carry out necessary tests
PC4. consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client
PC5. provide product, promotion, and pricing information as per clients’ requirements and address client queries
PC6. define a suitable treatment plan to meet the client’s needs
PC7. communicate effectively with the client to maintains clients goodwill trust
PC8. clarify the client’s understanding and expectation prior to commencement of treatment or sale of product
PC9. maintain a client database by inputting client profiles and updates
PC10. make arrangements for the clients needing a refund or replacement of their products based on company policy
PC11. assist in managing the product inventory and ordering products based on inventory status
PC12. assist in maintaining promotional database by inputting invoices and bill-back data as per organization standards
PC13. set up and manage the display area of the range of products available in the organization
PC14. label the displayed products clearly, accurately in alignment to the required standards
PC15. provide after care advice and recommendations to the client
PC16. record the client and treatment details accurately and store information securely in line with the center’s policies
Manage and lead a team:- To be competent, the user/individual on the job must be able to:
PC1. ensure team is aware of the schedule and job expectations on a daily basis
PC2. involve team in regular meetings to communicate information intended for them
PC3. ensure communication to team on any changes in policies/ processes by the organization through required verbal/ written mechanisms
PC4. ensure participation of team in various engagement initiatives organized by the organization
PC5. council and address issues among team for any work related issues
PC6. support the centre manager the deployment of team as per guest schedule and the organizational norms and guidelines
PC7. ensure periodic training of team support the team by delivering trainings
PC8. share knowledge of processes, techniques, therapies and products with the team to enhance their skill levels
PC9. provide feedback to the centre manager pertaining to performance appraisals of team
Appearance and Behavior:- To be competent, the user/individual on the job must be ableto:
PC1. maintain good health and personal hygiene
PC2. comply with organisation’s standards of grooming and personal behavior
PC3. meet the organisation’s standards of courtesy, behavior and efficiency
PC4. stay free from intoxicants while on duty
PC5. wear and carry organisation’s uniform and accessories correctly andsmartly
Task execution as per organization’s standards Senior Beauty Therapist Course:- To be competent, the user/individual on the job must be able to:
PC6. take appropriate and approved actions in line with instructions and guidelines
PC7. record details related to tasks, as per procedure
PC8. participate in workplace activities as a part of the larger team
PC9. report to supervisor immediately in case there are any work issues
PC10. use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender Senior Beauty Therapist Course.
Communication and Information record:- To be competent, the user/individual on the job must be able to:
PC11.communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines
PC12. communicate role related information to stakeholders in a polite manner and resolve queries, if any
PC13. assist and guide clients to services or products based on their needs
PC14. report and record instances of aggressive/ unruly behavior and seek assistance
PC15. use communication equipment (phone, email etc) as mandated by your organization
PC16. carry out routine documentation legibly and accurately in the desired format
PC17. file routine reports and feedback
PC18. maintain confidentiality of information, as required, in the role
Perform Epilation Services:-
• Identify contra-indications related to beauty treatments
• Understand process and products to sterilize and disinfect equipment/ tools
• Follow manufacturer’s instructions related to equipment and product use and cleaning
• Understand handling, usage and storage of products, tools and equipment safely
• Understand knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
Client care and communication in beauty industry:-
• Apply effective Communication strategies when dealing with clients
• Be able to adapt and adopt different methods of communication to suit different situations and client needs
• Use effective consultation techniques to identify treatment objectives
• Be able to manage client expectations
• Explain and communicate clearly recommendations to the client
• Maintain client confidentiality
• Understand retail sales techniques to meet client requirements
• Practice Personal grooming standards
• Be able to communicate and behave in a professional environment
• Be able to Plan and organize service feedback files/documents
• Be able to plan and manage work routine based on salon procedure
• Be able to do client scheduling and bookings and maintain the work area, equipment and product stocks to meet the schedule
• Maintain accurate records of clients, treatments and stocks of products
• Receive feedback in a positive manner and develop on the shortcomings.
Organizational Context:- The user/individual on the job needs to know and understand:
KA1. importance of personal health and hygiene
KA2. organization’s standards of grooming and personal behavior
KA3. organization’s standards related to courtesy, behavior andefficiency
KA4. ill-effects of intoxicants and potential actions at workplace
KA5. items of uniform & accessories and correct method of wearing/ carryingthem
KA6. reporting/ recording formats and protocol for documentation
KA7. kinds of work issues that may arise and reporting structure
KA8. code of practices and guidelines relating to communication with people
KA9. organization’s requirements for recording and retaining information
Technical Knowledge:- The user/individual on the job needs to know and understand:
KB1. ability to speak, read and write in the local vernacular language and English
KB2. appropriate verbal and non-verbal cues while dealing with clients from different cultural, religious backgrounds, age, disabilities and gender
KB3. different formats on which information is to be recorded
KB4. importance to maintain security and confidentiality of information
KB5. kinds of communication equipment (email, phone etc) available and their effective use
KB6. selling/ influencing techniques to provide additional services/ products to clients
Core Skills/ Generic Skills:-
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors toprovide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills:- The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets,and product information sheets
SA7. read comments, suggestions, and responses to Frequently AskedQuestions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) Senior Beauty Therapist Course:- The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer, unless it is required
Professional Skills:- The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work Senior Beauty Therapist Course.
Plan and Organize:- The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity:- The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed,frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving:- The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggestan optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problemon their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking:- The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking:- The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
Guidelines for Assessment:-
- Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each
- The assessment for the theory part will be based on knowledge bank of questions created by the
- Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS
- Individual assessment agencies will create unique question papersfor theory part for each candidate at each examination/training center (as per assessment criteria below)
- Individual assessment agencies will create unique evaluationsforskill practical for every student at each examination/ training center based on this criterion
- To pass the Qualification Pack, every trainee should score a minimum of 70% inaggregate
- In case of unsuccessful completion, the trainee may seek reassessment on the QualificationPack
(Perform epilation services):- PC1. Adhere to the health and safety standards laid out by the manufacturer and organization
PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests
PC4. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions
PC5. To perform electrical
epilation using various techniques.
• Short wave diathermy
• Galvanic epilation
• Blend method
PC6. Insert the needle into the hair follicle with regard to depth and angle
PC7. Clarify the client’s understanding and expectation prior to commencement of treatment
PC8. Complete the therapy to the satisfaction of the guest in a commercially acceptable time
PC9. Record the therapy accurately and store information securely in line with the organization’s policies Senior Beauty Therapist Course.
PC10. Provide specific afterprocess advice to the client
(Consult and advice clients):-
PC1. Adhere to the health and safety standards laid out by the organization
PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice
PC3. Analyse the treatment area, visually and carry out necessary tests
PC4. Consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client
PC5. Define a suitable treatment plan to meet the client’s needs
PC6. Confirm to the client thepricing and duration of service and products and address client queries
PC7. Communicate effectively with the client to maintains clients goodwill trust
PC8. Clarify the client’s understanding and expectation prior to commencement of treatment
PC9. Provide after care advice and recommendations to the client
PC10. Record the client and treatment details accurately and store information securely in line with the organization’s policies
(Promote and sell services and products):-
PC1. Greet clients when they enter the retail outlet and direct them to the counter based on their needs
PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice
PC3. Analyse the treatment area, visually and carry out necessary tests
PC4. Consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client
PC5. Provide product, promotion, and pricing information as per clients’ requirements and address client queries
PC6. Define a suitable treatment plan to meet the client’s needs
PC7. Communicate effectivelywith the client to maintains clients goodwill trust
PC8. Clarify the client’s understanding and expectation prior to commencement of treatment or sale of product
PC9. Maintain a client database by inputting client profiles and updates
PC10. Make arrangements for the clients needing a refund or replacement of their products based on company policy
PC11. Assist in managing the product inventory and ordering products based on inventory status
PC12. Assist in maintaining promotional database by inputting invoices and bill-back data as per organization standards
PC13. Set up and manage the display area of the range of products available in the organization
PC14. Label the displayed products clearly, accurately in alignment to the required standards
PC15. Provide after care advice and recommendations to the client
PC16. Record the client and treatment details accurately and store information securely in line with the organization’s policies
(Create a positive impression at the work place):-
PC1. Maintain good health and personal hygiene
PC2. Comply with organisation’s standards of grooming and personal behaviou Senior Beauty Therapist Course.
PC3. Meet the organisation’s standards of courtesy, behavior and efficiency
PC4. Stay free from intoxicants while on duty
PC5. Wear and carry organisation’s uniform and accessories correctly and smartly
PC6. Take appropriate and approved actions in line with instructions and guidelines
PC7. Record details related to tasks, as per procedure
PC8. Participate in workplace activities as a part of the larger team
PC9. Report to supervisor immediately in case there are any work issues
PC10. Use appropriate language, tone and gestures whileinteracting with clients from different cultural and religious backgrounds, age, disabilities and gender
PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines
PC12. Communicate role related information to stakeholders in a polite manner and resolve queries, if any
PC13. Assist and guide clients to services or products based on their needs Senior Beauty Therapist Course.
PC14. Report and record instances of aggressive/ unruly behavior and seek assistance
PC15. Use communication equipment (phone, email etc) as mandated by your organization
PC16. Carry out routine documentation legibly and accurately in the desired format
PC17. File routine reports and feedback
PC18. Maintain confidentiality of information, as required, in the role
Create a positive impression at the work place:-
PC1. Maintain good health and personal hygiene
PC2. Comply with organisation’s standards of grooming and personal behavior
PC3. Meet the organisation’s standards of courtesy, behavior and efficiency
PC4. Stay free from intoxicants while on duty
C5. Wear and carry organisation’s uniform and accessories correctly and smartly
PC6. Take appropriate and approved actions in line with instructions and guidelines
PC7. Record details related to tasks, as per procedure
PC8. Participate in workplace activities as a part of the larger team
PC9. Report to supervisor immediately in case there are any work issues
PC10. Use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender
PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines
PC12. Communicate role related information to stakeholders in a polite manner and resolve queries, if any
PC13. Assist and guide clients to services or products based on their needs
PC14. Report and record instances of aggressive/ unruly behavior and seek assistance
PC15. Use communication equipment (phone, email etc) as mandated by your organization
PC16. Carry out routine documentation legibly and accurately in the desired format
PC17. File routine reports and feedback
PC18. Maintain confidentiality of information, as required, in the role
Prepare and maintain work area:- To be competent, the user/individual on the job must be able to:
PC1. ensure that environmental conditions are suitable for the client and the treatment to be carried out in a hygiene and safe environment
PC2. select suitable equipment and products required for the treatment Senior Beauty Therapist Course.
PC3. set up of equipment and prepare the products for treatments in adherence to the organization procedures and product/ equipment guidelines
PC4. place the products in the trolley for the treatment
PC5. sterilize, disinfect and place the tools on the tray
PC6. dispose waste materials in adherence to the organization’s and industry requirements
PC7. store records, materials and equipment securely in line with the organization’s policies
Maintain health and safety at the workplace:- To be competent, the user/individual on the job must be able to:
PC1.set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements
PC2. clean and sterilize all tools and equipment before use
PC3. maintain one’s posture and position to minimize fatigue and the risk of injury
PC4. dispose waste materials in accordance to the industry accepted standards
PC5. maintain first aid kit and keep oneself updated on the first aid procedures
PC6. identify and document potential risks and hazards in the workplace
PC7. accurately maintain accident reports
PC8. report health and safety risks/ hazards to concerned personnel Senior Beauty Therapist Course.
PC9. use tools, equipment, chemicals and products in accordance with the organization’s guidelines and manufacturers’ instructions
