Free Pedicurist and manicurist course (1 year diploma)
Brief Job Description: -A pedicurist and manicurist cleans, shapes, and polishes customers toenails and fingernails. A pedicurist and manicurist needs to be aware of the pedicure and manicure techniques and services, health, safety, hygiene and needs to be knowledgeable about various relevant beauty products Pedicurist & manicurist course.
Personal Attributes:-A pedicurist and manicurist should be well-versed with the pedicure and manicure services. The individual should possess good service orientation and aptitude. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills and be sensitive when dealing with clients. The individual must exhibit a neat personal appearance at all times have good hand-eye coordination. The individual must be pleasant and tactful when dealing with clients and have a genuine interest in people.
Core Skills/ Generic Skills:- The user/ individual on the job needs to know and understand how to:
SA1. read policy and procedure documents, guidelines and memos in English to interpret the gist correctly
SA2. read common organizational signage in English accurately
SA3. read simple emails, instructions, advertisements, brochures, manufacturer’s labels, forms, formats and other common documents accurately
SA4. read and interpret correctly information about new products and services with reference to the organization and also from external forums such as websites and/or blogs
Preparing self and clientPedicurist & manicurist course:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and organization
PC2. sanitize the hands prior to procedure commencement as per organisational approved process
PC3. prepare the client suitably for the respective service procedure and provide relevant required personal protective equipment
PC4. ask relevant and effective questions to check and establish the client’s understanding, requirements and expectation prior to commencement and clarify doubts, if any
PC5. position self and client in a way to ensure privacy, comfort and wellbeing, throughout the procedure
PC6. adjust the client’s position to meet the needs of the service without causing them discomfort
PC7. perform and adapt the manicure and pedicure procedures using materials, equipment and techniques correctly and safely to meet the needs ofthe client Pedicurist & manicurist course.
Carrying out manicure and pedicure services:- To be competent, the user/individual on the job must be able to:
PC8. remove any existing nail polish using approved products and procedures before proceeding further
PC9. enquire to establish the desired length and shape of nails (hands or toes) with the client
PC10. file the nails ensuring the nail’s free edge is left smooth and shaped to required length according to the client’s preference
PC11. remove dirt in the underside of the nails using nail pick, clippers, nail brush, soaking and washing to be dirt free
PC12. use suitable cuticle tools and products, safely and effectively, to remove excess cuticle, ensuring that the cuticle and nail plate are undamaged
PC13. use specialized procedures (hand and leg, finger and toe nails) to improve the appearance of the client’s skin and nails Procedures: File, buff and shape, cuticle pushing, clipping, massage, polish, etc.
PC14. use smooth and even massage techniques for hands and lower arms, lower legs and feet and apply appropriate pressure to meet the client’s needs
PC15. remove any excessive hard skin using a foot scrapper during the manicure service without discomfort to the client
PC16. leave the hands and lower arm, foot and lower leg free of any excess massage medium at the end of the pedicure or manicure process respectively, by clearing these using a towel or other suitable materials
PC17. check that the nail plate is dehydrated and the underside is clean and free of debris
PC18. apply sufficient base coat, polish coats and top coats as required to achieve the desired nail finish
PC19. check that the final nail finish is smooth, even textured and uniformly coloured, with the cuticle and nail wall free of enamel
Post Service procedures:- To be competent, the user/individual on the job must be able to:
PC20. check the client’s comfort and wellbeing throughout the service and adapt procedures to
ensure the same, reassure the client with necessary information and positive comments as required
PC21. clean the treated area and use a suitable soothing product
PC22. complete the therapy to the satisfaction of the guest in a commercially acceptable time
PC23. record the therapy accurately and store information securely in line with the organization’s policies
PC24. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client
PC25. ask questions to check with the client their satisfaction with the finished result
PC26. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
Provide specialized hand and foot spa services Pedicurist & manicurist course:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and organization
PC2. consult with the client to identify factors that may influence the services objectives (contra indications)
PC3. explain service procedure and provide information about products used during service Products: Oils, creams, etc. Information: Brand, suitability, application, etc.
PC4. prepare clients for service by providing them with gowns and assist them by putting away their clothing
PC5. arrange tools, products and other materials that are safe and fit for the purpose based on the guidelines, for ease ofservice
PC6. prepare products and other equipment for service Products: Massage oil, cream, etc. Tools and Equipment: Pedicure clipper, foot scrapper, nail brush, nail file, cuticle nippers, emery boards, nail scissors, nail clippers
PC7. position self and client in a manner, to ensure privacy, comfort and wellbeing, throughout the service
PC8. perform and adapt the services using materials, equipment and techniques correctly and safely to meet the needs of the client as per professional and organisational standards Services: Exfoliation, wraps and soak Pedicurist & manicurist course.
PC9. identify contra actions that may appear during service, take required necessary action to ensure customer safety and comfort, adapt the procedure to suit the client needs
PC10. provide hand and foot massage using a range of mediums and techniques to achieve the desired results Mediums: powder, cream, oil, gel Techniques: Effeurage, tapotement, petrissage and frictions.
PC11. complete the service to the satisfaction of the client in a commercially acceptable time, as per organisation standards and client expectations
PC12. ensure the work area is kept clean and tidy during the service
PC13. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client
PC14. record details of the service accurately as per organisation policy and procedures
PC15. store information securely in line with the salon’s policies
PC16. ask questions to check with the client their satisfaction with the finished result
PC17. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
Shampoo and condition the hair:- To be competent, the user/individual on the job must be able to:
PC7. carry out the procedure using methods that minimise risk of cross infection
PC8. apply shampoo using rotary massage technique
PC9. carry out and adapt massage techniques to suit the client needs and to perform the service plan
PC10. check the water temperature and flow to meet the needs of the service procedure and client comfort
PC11. leave the hair clean and free of products, dirt, and grease after the shampoo
PC12. perform and follow an accurate shampoo and conditioning service ensuring the client is comfortable throughout the process
PC13. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably for completion of service
PC14. detangle hair without causing damage to hair or scalp using a tooth comb
PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC16. perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
PC17. promptly refer problems that cannot be solved to the relevant superior for action
PC18. complete the service procedure to the satisfaction of the client in a commercially or professionally acceptable time as per organisational standards and client needs
\ PC19. ensure the work area is kept clean and tidy during the service
PC20. dispose waste materials as per organisational standards in a safe and hygienic manner
PC21. record the service details accurately as per salon policy and procedures
PC22. store information securely in line with the salon’s policies and procedures Pedicurist & manicurist course.
PC23. provide correct, specific after-procedure, homecare advice, recommendations for product use and further services to the client, as per manufacturer instructions and salon standards
PC24. ask questions to check with the client their satisfaction with the finished result
PC25. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
PC26. minimize the wastage of products by using products economically, by storing products and chemicals as per manufacturer’s instructions
Perform Indian head massage:- To be competent, the user/individual on the job must be able to:
PC11. select a suitable medium and perform hair spa and the head massage Medium: Oil (organic-sesame, coconut, almond, olive, mustard), cream
PC12. perform various massage techniques to complete the service as required Techniques: Effleurage, petrissage, tapotement, rotary, vibration, friction
PC13. apply suitable pressure on the marma pressure points as per requirement taking care of client comfort
PC14. perform post massage services or procedures in accordance with the requirements of products, skin, hair structure, and type
PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC16. perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
PC17. promptly refer problems that cannot be solved to the relevant superior for action
PC18. complete the service to the satisfaction of the client in a commercially acceptable time and as per organisational standards
Carry-out post procedureactivities:-
PC19. ask questions to check with the client their satisfaction with the finished result
PC20. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
PC21. record details of the service accurately as per organisational policy and procedures
PC22. store information securely in line with the salon’s policies
PC23. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client Minimize the wastage of products and store chemicals and equipment securely post service
PC24. dispose all waste safety according to the salon’s standards of hygiene and safety
Prepare for mehendi application:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and organization
PC2. use mehendi procured from authorised sources only
PC3. ask relevant and effective questions to check and establish the client’s understanding, requirements and expectation prior to commencement and clarify doubts, if any
PC4. adjust the client’s position to meet the needs of the service without causing them discomfort PC5. sanitize the hands prior to service commencement using a hand sanitiser
PC6. prepare the client and provide suitable protective apparel
PC7. use suitable consultation techniques to identify design objectives Suitable techniques: questions, catalogs, etc.
PC8. select and use products, tools and equipment to suit design objectives
PC9. perform pre- preparation of mehndi/henna for the cone
PC10. perform preparation of the cone and ensure a suitable tip size
PC11. prepare the mehendi to appropriate consistency and recipe for application technique
PC12. carry out a skin sensitivity test suitably to test for contra actions
Apply simple mehendi design Pedicurist & manicurist course:-
To be competent, the user/individual on the job must be able to:
PC13. apply mehndi design using simple elements and correct procedures on hands, wrists and feet Simple element: Dots, lines, curls, leaves and flowers Correct procedures: Positioning of the tip, outline first, detail later, control flow of deposit, avoid smudges,
PC14. complete the application to the satisfaction of the customer in a commercially acceptable time
PC15. comply with health and safety standards and processes laid out by manufacturer and organization and based on client needs
PC16. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC17. discontinue service, and do not provide advice and recommendations where contra-actions occur
PC18. ensure the work area is kept clean and tidy during the service Pedicurist & manicurist course.
Carry out postprocedure actions:- To be competent, the user/individual on the job must be able to:
PC19. dispose waste materials as per organisational standards in a safe and hygienic manner
PC20. record details of the procedure accurately as per organisational policy and approved practice
PC21. store information securely in line with the salon’s policies
PC22. provide specific after-process advice to the client for colour fastening and contra actions
PC23. ask questions to check with the client their satisfaction with the finished result
PC24. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
Organizational Context:- The user/individual on the job needs to know and understand:
KA1. organization’s standards of performance and sequenceofservices
KA2. range of services and products offered by theorganization
KA3. health and safety requirements in the organization
Appearance and behavior:-
To be competent, the user/individual on the job must be able to:
PC1. maintain good health and personal hygiene
PC2. comply with organisation’s standards of grooming and personal behavior
PC3. meet the organisation’s standards of courtesy, behavior and efficiency
PC4. stay free from intoxicants while on duty
PC5. wear and carry organisation’s uniform and accessories correctly and smartly
Task execution as per organization’s standards:- To be competent, the user/individual on the job must be able to:
PC6. take appropriate and approved actions in line with instructions and guidelines
PC7. record details related to tasks, as per procedure
PC8. participate in workplace activities as a part of the largerteam
PC9. report to supervisor immediately in case there are any work issues
PC10. use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender
Communication and Information record Pedicurist & manicurist course:- To be competent, the user/individual on the job must be able to:
PC11. communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines
PC12. communicate role related information to stakeholders in a polite manner and resolve queries, if any
PC13. assist and guide clients to services or products based on their needs Pedicurist & manicurist course.
PC14. report and record instances of aggressive/ unruly behavior and seek assistance
PC15. use communication equipment (phone, email etc.) as mandated by your organization
PC16. carry out routine documentation legibly and accurately in the desired format
PC17. file routine reports and feedback
PC18. maintain confidentiality of information, as required, in the role
Writing Skills:-
The user/individual on the job needs to know and understand how to:
SA5. write appointments, names, addresses, simple emails, messages, and applications in English accurately
SA6. construct a CV or fill a job application form accurately representing skills, knowledge and past experiences in English accurately
SA7. write an accident or incident report accurately in English
SA8. fill in various applicable forms and formats at the workplace accurately
SA9. maintain accurate records of client, services, operating and closing checklists, product stock status
Guidelines for Assessment:-
- Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each
PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the
SSC 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of
NOS. 4. Individual assessment agencies will create unique question papersfor theory part for each candidate at each examination/training center (as per assessment criteria below)
5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on this criteria
6. To pass the Qualification Pack , every trainee should score a minimum of 50% inaggregate
7. In case of unsuccessful completion, the trainee may seek reassessment on the QualificationPack.
Providemanicure and pedicure services:-
PC1.adhere to the health and safety standards laid out by the manufacturer and organization
PC2.sanitize the hands prior to procedure commencement as per organisational approved process
PC3.prepare the client suitably for the respective service procedure and provide relevant required personal protective equipment
PC4.ask relevant and effective questions to check and establish the client’s understanding, requirements and expectation prior to commencement and clarify doubts, if any
PC5.position self and client in a way to ensure privacy, comfort and wellbeing, throughout the procedure
PC6.adjust the client’s position to meet the needs of the service without causing them discomfort
PC7.perform and adapt the manicure and pedicure procedures using materials, equipment and techniques correctly and safely to meet the needs of the client
PC8.remove any existing nail polish using approved products and procedures before proceeding further
PC9.enquire to establish the desired length and shape of nails (hands or toes) with the client
PC10.file the nails ensuring the nail’s free edge is left smooth and shaped to required length according to the client’s preference
PC11.remove dirt in the underside of the nails using nail pick, clippers, nail brush, soaking and washing to be dirt free
PC12.use suitable cuticle tools and products, safely and effectively, to remove excess cuticle, ensuring that the cuticle and nail plate are undamaged Pedicurist & manicurist course.
PC13.use specialized procedures (hand and leg, finger and toe nails) to improve the appearance of the client’s skin and nails
PC14.use smooth and even massage techniques for hands and lower arms, lower legs and feet and apply appropriate pressure to meet the client’s needs
PC15.remove any excessive hard skin using a foot scrapper during the manicure service without discomfort to the client
PC16.leave the hands and lower arm, foot and lower leg free of any excess massage medium at the end of the pedicure or manicure process respectively, by clearing these using a towel or other suitable materials
PC17.check that the nail plate is dehydrated and the underside is clean and free of debris
PC18.apply sufficient base coat, polish coats and top coats as required to achieve the desired nail finish
PC19.check that the final nail finish is smooth, even textured and uniformly coloured, with the cuticle and nail wall free of enamel
PC20.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC21.clean the treated area and use a suitable soothing product
PC22.complete the therapy to the satisfaction of the guest in a commercially acceptable time
PC23.record the therapy accurately and store information securely in line with the organization’s policies
PC24.provide specific after-procedure, homecare advice and recommendations for product use and further services to the client
PC25.ask questions to check with the client their satisfaction with the finished result
PC26.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
Provide specialized hand and foot spa services Pedicurist & manicurist course :-
PC1.adhere to the health and safety standards laid out by the manufacturer and organization
PC2.consult with the client to identify factors that may influence the services objectives (contra indications)
PC3.explain service procedure and provide information about products used during service
PC4.prepare clients for service by providing them with gowns and assist them by putting away their clothing
PC5.arrange tools, products and other materials that are safe and fit for the purpose based on the guidelines, for ease of service
PC6.prepare products and other equipment for service
PC7.position self and client in a manner, to ensure privacy, comfort and wellbeing, throughout the service
PC8.perform and adapt the services using materials, equipment and techniques correctly and safely to meet the needs of the client as per professional and organisational standards
PC9.identify contra actions that may appear during service, take required necessary action to ensure customer safety and comfort, adapt the procedure to suit the client needs Pedicurist & manicurist course.
PC10.provide hand and foot massage using a range of mediums and techniques to achieve the desired results
PC11.complete the service to the satisfaction of the client in a commercially acceptable time, as per organisation standards and client expectations
PC12.ensure the work area is kept clean and tidy during the service
PC13.provide specific after-procedure, homecare advice and recommendations for product use and further services to the client
PC14.record details of the service accurately as per organisation policy and procedures
PC15.store information securely in line with the salon’s policies
PC16.ask questions to check with the client their satisfaction with the finished result
PC17.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
Shampoo and condition hair and scalp:-
PC1.adhere to the health and safety standards laid out by the manufacturer and salon
PC2.position self and client throughout service to ensure privacy, comfort and safety
PC3.prepare yourself, the client and work area for shampoo and conditioning services
PC4.ask relevant questions to consult with the client to identify the condition of the hair and scalp, provide suitable services and apply relevant procedures
PC5.ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service
PC6.select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition, that meet client’s needs and service plan
PC7.carry out the procedure using methods that minimise risk of cross infection
PC8.apply shampoo using rotary massage technique
PC9.carry out and adapt massage techniques to suit the client needs and to perform the service plan
PC10.check the water temperature and flow to meet the needs of the service procedure and client comfort
PC11.leave the hair clean and free of products, dirt, and grease after the shampoo
PC12.perform and follow an accurate shampoo and conditioning service ensuring the client is comfortable throughout the process
PC13.complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably for completion of service
PC14.detangle hair without causing damage to hair or scalp using a tooth comb
PC15.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required Pedicurist & manicurist course.
PC16.perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
PC17.promptly refer problems that cannot be solved to the relevant superior for action
PC18.complete the service procedure to the satisfaction of the client in a commercially or professionally acceptable time as per organisational standards and client needs
PC19.ensure the work area is kept clean and tidy during the service
PC20.dispose waste materials as per organisational standards in a safe and hygienic manner
PC21.record the service details accurately as per salon policy and procedures
PC22.store information securely in line with the salon’s policies and procedures
PC23.provide correct, specific after-procedure, homecare advice, recommendations for product use and further services to the client, as per manufacturer instructions and salon standards
PC24.ask questions to check with the client their satisfaction with the finished result Pedicurist & manicurist course.
PC25.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
PC26.minimize the wastage of products by using products economically, by storing products and chemicals as per manufacturer’s instructions
Create a positive impression at the workplace:-
PC1.maintain good health and personal hygiene
PC2.comply with organisation’s standards of grooming and personal behavior
PC3.meet the organisation’s standards of courtesy, behavior and efficiency
PC4.stay free from intoxicants while on duty
PC5.wear and carry organisation’s uniform and accessories correctly and smartly
PC6.take appropriate and approved actions in line with instructions and guidelines
PC7.record details related to tasks, as per procedure
PC8.participate in workplace activities as a part of the larger team
PC9.report to supervisor immediately in case there are any work issues
PC10.use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender
PC11.communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines
PC12.communicate role related information to stakeholders in a polite manner and resolve queries, if any
PC13.assist and guide clients to services or products based on their needs
PC14.report and record instances of aggressive/ unruly behavior and seek assistance
PC15.use communication equipment (phone, email etc.) as mandated by your organization
PC16.carry out routine documentation legibly and accurately in the desired format
PC17.file routine reports and feedback
PC18.maintain confidentiality of information, as required in the role
application of simple mehendi/henna designs:-
PC1.adhere to the health and safety standards laid out by the manufacturer and organization
PC2.use mehendi procured from authorised sources only
PC3.ask relevant and effective questions to check and establish the client’s understanding, requirements and expectation prior to commencement and clarify doubts, if any
PC4.adjust the client’s position to meet the needs of the service without causing them discomfort
PC5.sanitize the hands prior to service commencement using a hand sanitiser
PC6.prepare the client and provide suitable protective apparel
PC7.use suitable consultation techniques to identify design objectives
PC8.select and use products, tools and equipment to suit design objectives
PC9.perform pre- preparation of mehndi/henna for the cone
PC10.perform preparation of the cone and ensure a suitable tip size
PC11.prepare the mehendi to appropriate consistency and recipe for application technique
PC12.carry out a skin sensitivity test suitably to test for contra actions
PC13.apply mehndi design using simple elements and correct procedures on hands, wrists and feet
PC14.complete the application to the satisfaction of the customer in a commercially acceptable time
PC15.comply with health and safety standards and processes laid out by manufacturer and organization and based on client needs
PC16.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC17.discontinue service, and do not provide advice and recommendations where contra-actions occur
PC18.ensure the work area is kept clean and tidy during the service
PC19.dispose waste materials as per organisational standards in a safe and hygienic manner
PC20.record details of the procedure accurately as per organisational policy and approved practice
PC21.store information securely in line with the salon’s policies
PC22.provide specific after-process advice to the client for colour fastening and contra actions
PC23.ask questions to check with the client their satisfaction with the finished result
PC24.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
Prepare and maintain work area:- To be competent, the user/individual on the job must be able to:
PC1. ensure that ambient conditions are suitable for the client and the service procedures to be carried out in a hygiene and safe environment
PC2. identify and select suitable equipment and products required for the respective services
PC3. set up the equipment and prepare the products for services in adherence to the salon procedures and product/ equipment guidelines
PC4. place and organize the products in a trolley or area convenient and efficient for service delivery PC5. prepare sterilisation solution as per organisational standards using approved products and as per manufacturer’s instructions
PC6. sterilize, disinfect and place the tools on the tray as per organisational standards using recommended solutions and conditions conditions: Time, temperature, etc.
PC7. dispose waste materials in adherence to the salon’s and industry requirements Waste materials: Cotton, wax, strips, hair, etc.
PC8. store records, materials and equipment securely in line with the salon’s policies
Maintain the health and safety at the workplace:-
To be competent, the user/individual on the job must be able to:
PC1. set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements PC2. clean and sterilize all tools and equipment before use
PC3. maintain one’s posture and position to minimize fatigue and the risk of injury
PC4. dispose waste materials in accordance to the industry accepted standards
PC5. maintain first aid kit and keep oneself updated on the first aid procedures
PC6. identify and document potential risks and hazards in the workplace
PC7. accurately maintain accident reports
PC8. report health and safety risks/ hazards to concerned personnel
PC9. use tools, equipment, chemicals and products in accordance with the salon’s guidelines and manufacturers’ instructions
Technical Knowledge:- The user/individual on the job needs to know and understand:
KB1. environmental conditions required and expected for carrying out services and importance of maintaining these Conditions: Air, light, space, temperature, sound, cleanliness, etc.
KB2. anatomical structure, function, characteristics of nail and the process of nail growth Structure: Nail root-matrix, mantle, plate, wall, grooves, bed, lunula, free edge, hyponychium, cuticle Functions – protection
kB3. anatomical structure and function of the skin Structure: The layers of the epidermis: the dermis, the subcutaneous layer; the hair follicle, the hair shaft, the sebaceous gland, arrector pili muscle, sweat gland, and sensory nerve endings Functions: Sensitivity, heat regulation, absorption, protection, excretion, secretion and vitamin D production
KB4. names and position of bones of lower leg and foot
KB5. names and position of bones of the wrist, hands fingers and forearm
KB6. structure and functions of the lymphatic vessels of the lower leg, foot,hand and arm
KB7. position of arteries and veins of lower leg, foot, hand and arm
KB8. location of muscles of the lower leg, foot, hand and arms
KB9. nail diseases and
KB10. nail and skin analysis by visual/manual examination to identify treatable conditions and contra indications restricting or preventing service
KB11. respective necessary action relevant to contra-indications
KB12. products and tools suitable to carry the procedure Products: Exfoliant, enamel remover, nail enamels, cuticle cream Tools: pedicure clipper, foot scrapper, nail brush, nail file, cuticle nippers, cuticle knife, emery boards, nail scissors, nail clippers
KB13. pedicure and manicure techniques Techniques: Filing, buffing, application of cuticle cream, removal of cuticle, cuticle pushing, polishing
KB14. contra-actions and respective necessary actions
KB15. customer service principles including privacy and protection to modesty of the customers importance of keeping accurate records of services, clients and product usage
Oral Communication (Listening and Speaking skills):- The user/individual on the job needs to know and understand how to:
SA10. listen and interpret correctly simple instructions in English
SA11. listen for and identify the main points of short explanations or presentations
SA12. listen to and follow short, straightforward explanations and instructions in English
SA13. introduce oneself and one’s role to customers and visitors, in English and the local language
SA14. express clearly statements of fact and give short explanations, accounts and descriptions to customers, seniors and co-workers in English
SA15. give clear instructions to customers and/or coworkers as required
SA16. pronounce the sounds of English or use sign language sufficiently clearly to be generally understood
SA17. speak or communicate with reasonable ease in structured situations and short conversations on familiar topics SA18. exchange information effectively to perform a task
SA19. give simple directions, instructions and explanations
SA20. ask and answer simple questions such as to establish customer needs, or who a visitor is seeking to meet and for what purpose
SA21. display an adequate range of vocabulary to communicate on familiar topics and perform simple tasks
SA22. use simple and compound sentences in conversations
SA23. avoid using jargon, slang or acronyms when communicating with a customer/ client, unless it
Plan and OrganizeSA24. speak in a manner and tone that is professional, supportive, respectful and sensitive
SA25. listen and understand the local language in dealing with clients
Professional Skills:
The user/individual on the job needs to know and understand how to:
SB1. decide on course of action by recalling organisational policy, procedures and service standards
SB2. make simple decisions with respect to appropriateness of ownbehaviour recalling principles and practices of professional and social etiquette
SB3. get information on limits of authority and permitted actions while making decisions on how to act in routine situations
SB4. get information on chain of command to be approached for decisions based on
Plan and Organize:-
The user/individual on the job needs to know and understand how to:
SB5. identify, plan and schedule tasks related to own work, to achieve standards of personal presentations expected in a professionalset-up
SB6. keep one’s own documents and possessions in order at the workplace to ensure cleanliness, security and efficiency of use
SB7. organize tasks based on instructions from supervisor or manager in order to complete them on time in order of stated priority
SB8. organize service feedback files/documents SB9. plan and manage work routine based on salon procedure
SB10. maintain the work area, equipment and product stocks to meet client schedules
SB11. maintain accurate records of clients, services and product stock levels
SB12. plan own development in line with feedback given from supervisor, coworkers and clients
Customer Centricity:- The user/individual on the job needs to know and understand how to:
SB13. prioritise response to customers based on urgency and criticality of need, status of the customer and supervisor inputs
SB14. minimize customer discomfort by taking permitted or directed actions in a timely manner
SB15. respond promptly to customers in a manner that aims to exceed their expectation
SB16. adhere to principles of service excellence as defined by the organization aimed at customer satisfaction
SB17. build customer relationships using a customer centric approach
SB18. follow hygiene, safety and personal presentation standards in line with customer and organisation expectations
Problem Solving:-
The user/individual on the job needs to know and understand how to:
SB19. identify problems that hinder achievement or increase risks
SB20. recall organizational policies, procedures, rules and guidelines applicable to the situation that may be used to decide course of action when faced with problems
SB21. act in line with organizational policies, procedures, supervisor/manager instructions, rules and guidelines to contribute towards resolution of the problem in a timely and safe manner, within limits of authority
SB22. escalate the problem in a timely manner to the supervisor/manager for effective resolution minimizing damage
SB23. explain the importance of resolving problem in a timely manner
SB24. explain the importance of accurate communications in problem resolution
SB25. explain the negative effects of hiding problems instead of identifying, highlighting and working to resolve them
Analytical Thinking:- The user/individual on the job needs to know and understand how to:
SB26. seek guidance to define criteria and assign values of importance and urgency
SB27. sort information in order of importance
SB28. identify impact of own actions in terms of health, safety, security, customer satisfaction, influence of coworkers, achievement of task objectives
SB29. differentiate between routine and non-routine issues and escalate issues of a
Critical Thinking:- The user/individual on the job needs to know and understand how to:
SB30. verify information to clarify doubts through seeking guidance from organization documents, supervisor, managers and co-workers
SB31. identify relevant and reliable sources of information for seeking clarity where required
SB32. explain the concept of assumptions and how they impact decisions, actions and consequences
SB33. identify situations and possible underlying intent where information provided by others may be unreliable
