Hair stylist course (6month)

Brief Job Description:-A hair stylist is a professionally trained individual who specialises in haircare treatments. A hair stylist performs various duties such as shampooing, trimming, cutting, blow drying, colouring and treatment for hair damage and repair. A hair stylist needs to understand the intricacies of cutting and styling hair, while also knowing how to keep hair healthy assistant hair stylist course.

Personal Attributes: -This job requires an individual with experience in hair care treatments to provide a range of services efficiently and effectively in a safe and hygienic working environment. The individual must have excellent interpersonal and communication skills. The individual must exhibit a neat personal appearance at all times have good hand-eye coordination. The individual must be pleasant, sensitive and tactful when dealing with clients and have a genuine interest in people.

Use a hair dryer to blow dry hair:-

To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and salon

PC2. position self and client correctly to ensure privacy, comfort and wellbeing throughout the service

PC3. ask relevant and effective questions to check and establish the client’s understanding and expectation prior to commencement of the procedure and clarify doubts, if any including with guardians/parents for minors

PC4. ensure a guardian/parent is present for minors under age 14

PC5. perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC6. apply products for moisturising and styling, if required and maintain a regular check to minimise the risk of damage to the hair

PC7. perform various blow drying techniques to achieve the desired look Techniques: Blow-waving (curls), blow-drying, scrunch drying, finger or hand drying, blow combing, blow–stretching or straightening

PC8. blow dry hair to achieve volume, straightening and movement

PC9. follow blow drying principles, while carrying out the procedure for safety, minimising damage and achieving the desired look Principles: direction, duration, movement, sections, settings, ensuring moisturised hair, usage of products, shampooing prior to drying, using towel to dry, leaving little moisture and not drying out completely/non-static, etc.

PC10. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC11. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisational standards

PC12. ensure the work area is kept clean and tidy during the service

PC13. dispose waste materials as per organisational standards in a safe and hygienic manner PC14. use work methods to minimise wastage

PC15. record details of the procedure accurately as per organisational policy and approved practice

PC16. store information securely in line with the salon’s policies

PC17. ask questions to check with the client their satisfaction with the finished result

PC18. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

PC19. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client

Prepare self and client Assistant hair stylist course:-

To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and salon

PC2. position self and client throughout service to ensure privacy, comfort and safety

PC3. prepare yourself, the client and work area for shampoo and conditioning services Yourself: Sanitize the hands prior to service commencement, personal protective equipment, remove jewellery, etc. Client: provide suitable protective apparel, remove jewellery, etc. work area: no obstructions, equipment in clean and working condition, tools and equipment in correct position, etc.

PC4. ask relevant questions to consult with the client to identify the condition of the hair and scalp, provide suitable services and apply relevant procedures

PC5. ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service

PC6. select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition, that meet client’s needs and service plan

Shampoo and condition the hair:- To be competent, the user/individual on the job must be able to:

PC7. carry out the procedure using methods that minimise risk of cross infection

PC8. apply shampoo using rotary massage technique Assistant hair stylist course.

PC9. carry out and adapt massage techniques to suit the client needs and to perform the service plan

PC10. check the water temperature and flow to meet the needs of the service procedure and client comfort

PC11. leave the hair clean and free of products, dirt, and grease after the shampoo

PC12. perform and follow an accurate shampoo and conditioning service ensuring the client is comfortable throughout the process

PC13. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably for completion of service

PC14. detangle hair without causing damage to hair or scalp using a tooth comb

PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC16. perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC17. promptly refer problems that cannot be solved to the relevant superior for action

PC18. complete the service procedure to the satisfaction of the client in a commercially or professionally acceptable time as per organisational standards and client needs

PC19. ensure the work area is kept clean and tidy during the service PC20. dispose waste materials as per organisational standards in a safe and hygienic manner

PC21. record the service details accurately as per salon policy and procedures

PC22. store information securely in line with the salon’s policies and procedures

PC23. provide correct, specific after-procedure, homecare advice, recommendations for product use and further services to the client, as per manufacturer instructions and salon standards

PC24. ask questions to check with the client their satisfaction with the finished result
PC25. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

PC26. minimize the wastage of products by using products economically, by storing products and chemicals as per manufacturer’s instructions

Perform Indian head massage and hair spa services:- To be competent, the user/individual on the job must be able to:

PC11. select a suitable medium and perform hair spa and the scalp massage Medium: Oil, cream, gel

PC12. perform various massage techniques to complete the service as required Techniques: Effleurage, petrissage, tapotement, rotary, vibration, friction

PC13. apply suitable pressure on the marma pressure points as per requirement

PC14. perform post conditioning services or procedures in accordance with the requirements of products, skin, hair structure, and type

PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC16. perform and adapt the service procedures using materials, equipment and techniques correctly and safely to meet the needs of the client

PC17. promptly refer problems that cannot be solved to the relevant superior for action

PC18. complete the service to the satisfaction of the client in a commercially acceptable time and as per organisational standards

PC19. record details of the service accurately as per organisational policy and procedures

PC20. store information securely in line with the salon’s policies

PC21. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client

PC22. minimize the wastage of products and store chemicals and equipment securely post service

PC23. dispose all waste safety according to the salon’s standards of hygiene and safety

PC24. address hair concerns by identifying appropriate remedial action Action: Head mask, spa, serum application, etc

Carry out haircuts:- To be competent, the user/individual on the job must be able to:

PC8. ask questions or use charts, catalogues to consult the client to identify the desired look before cutting

PC9. identify and analyse the condition of the hair and its effect on service procedure or procedure selection for achievement of the required results

PC10. select the technique or procedure most suitable to the client’s hair and to achieve the desired look

PC11. follow established guidelines related to the selected procedure to accurately achieve the required look

PC12. select the correct cutting tool to achieve the desired look

PC13. perform various sectioning techniques to carry out the desired haircut Techniques: Ear to ear, horseshoe, horizontal sections, diagonal back,

14. perform various cutting techniques and texturising technique while carrying out the service Techniques: Club cutting (precision), notching, slicing, point cutting, scissor over comb, feathering, thinning

PC15. achieve even balance and weight distribution by checking time to time and adjusting the cutting technique accordingly
PC16. ensure the work area is kept clean and tidy during the service

PC17. use work methods to minimise wastage

PC18. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC19. perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC20. promptly refer problems that cannot be solved to the relevant superior for action

PC21. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisation standards

PC22. record details of the procedure accurately as per organisation policy and procedures

PC23. store information securely in line with the salon’s policies

PC24. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client

PC25. ask questions to check with the client their satisfaction with the finished result

PC26. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

Perform hair styling and dressing:- To be competent, the user/individual on the job must be able to:

PC1. use suitable consultation techniques to identify the client’s wishes for the desired look before dressing the hair, including with parents or guardians for minors Consultation techniques: eg. ask questions, catalogue of styles, chart or image referencing, computer aided simulations

PC2. ensure a guardian/parent is present for minors under age 14

PC3. identify and analyse the condition of the hair and its effect on treatment or procedure Assistant hair stylist course.

selection for achievement of the required results

PC4. select the most suitable drying, setting, styling and finishing techniques to achieve the desired look

PC5. perform back combing /back brushing technique as required

PC6. control and secure hair effectively into place, during dressing

PC7. dress the hair to the satisfaction of the client

PC8. position self and client to ensure privacy, comfort and safety, throughout the service PC9. perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC10. apply finishing product following manufacturer’s instructions to maintain the style

PC11. ensure the finished style takes into account the critical influencing factors Influencing factors: length, density, condition of hair, etc.

PC12. ask questions to check with the client their satisfaction with the finished result

PC13. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or refer to supervisor if actions beyond scope of authority or no action is possible to mitigate damage

PC14. use work methods to minimise wastage

PC15. dispose waste materials as per organisational standards in a safe and hygienic manner

PC16. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisational standards

PC17. record details of the procedure accurately as per organisational policy and procedures

PC18. store information securely in line with the salon’s policies

PC19. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client

Perform a variety of coloring techniques such as full head, re growth and highlighting and/or lowlighting Assistant hair stylist course:- To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and salon

PC2. consult the client by questioning to identify contra-indications to hair and make-up products

PC3. prepare yourself, the client and work area for hair colouring and lightening services where required Yourself: Sanitize the hands prior to service commencement Client: Provide suitable protective apparel, remove jewellery, etc. Work area: Organise and arrange products, tools and equipment, sanitise tools and equipment, no trailing wires, no obstructions, etc.

PC4. position self and client to ensure privacy, comfort and safety, throughout the service

PC5. select products, tools and equipment based on the results of client consultation, hair analysis and any tests conducted, which will best achieve desired results safely

PC6. ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service

PC7. mix the colours accurately as per manufacturer instructions

PC8. apply colours in sections neatly, taking into account various influencing factors Influencing factors: Skin tone, existing colour, hair condition, test results if any, etc.

PC9. promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action

PC10. apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas

PC11. monitor accurately the development of colour as required, follow the manufacturer’s instructions to ensure desired development

PC12. remove the colour products thoroughly from the hair and leave the hair free

of any colouring products

PC13. apply a suitable conditioner or post colour procedure to the hair following manufacturer’s instructions

PC14. work minimising wastage of products

PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC16. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisation standards

PC17. record details of the procedure accurately as per organisation standards

PC18. store information securely in line with the salon’s policies

PC19. provide specific after-procedure, homecare advice and recommendations for product use and further s to the client

PC20. ensure the work area is kept clean and tidy during the service

PC21. use work methods to minimise wastage

PC22. dispose waste materials as per organisational standards in a safe and hygienic manner PC23. ask questions to check with the client their satisfaction with the finished result

PC24. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

Create a variety of looks using basic perming techniques Assistant hair stylist course:- To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and salon

PC2. consult the client by questioning to identify contra-indications to hair and haircare products

PC3. prepare yourself, the client and work area for perming and neutralising services where required Yourself: Sanitize the hands prior to service commencement Client: Provide suitable protective apparel, remove jewellery, etc. Work area: Organise and arrange products, tools and equipment, sanitise tools and equipment, no trailing wires, no obstructions, etc.

PC4. position self and client to ensure privacy, comfort and safety, throughout the service

PC5. use suitable consultation techniques to identify the client’s wishes for the desired look before perm and neutralizing service, including with parents/guardians of minors Consultation techniques: eg. ask questions, catalogue of styles, chart or image referencing, computer aided simulations assistant hair stylist course.

PC6. ensure a guardian or parent is present while providing service to minors

PC7. identify, test and analyse the condition of the hair and its effect on service or procedure selection for achievement of the required results Test: Incompatibility, porosity, elasticity, skin, pre-perm test curl, pH test

PC8. select products, tools and equipment based on the results of client consultation, hair analysis and tests conducted, which will best achieve desired results safely

PC9. use a perm curler and relevant winding techniques effectively and safely to carry out perming Winding Techniques: Spiral perm, ladder perm, body wave perm, soft perm

PC10. combine and adapt perming and sectioning techniques to achieve desired perm effect Sectioning techniques: Brick, nine section, directional, piggy back

PC11. monitor accurately the development of perming process as required and takea development test curl as required

PC12. stop the perm development and neutralize the hair when the required degree of the curl is established

PC13. leave the hair free of neutralizer with the required degree of curl, use creative finishing techniques

PC14. apply a suitable post-perm conditioner or procedure to the hair following manufacturer’s instructions

PC15. promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action

PC16. ensure the work area is kept clean and tidy during the service PC17. use work methods to minimise wastage

PC18. dispose waste materials as per organisational standards in a safe and hygienic manner

PC19. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC20. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisational standards

PC21. record details of the procedure accurately as per organisational policy and procedures PC22. store information securely in line with the salon’s policies

PC23. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client

PC24. ask questions to check with the client their satisfaction with the finished result

PC25. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

Perform hair relaxing and straightening services Assistant hair stylist course:- To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and salon

PC2. prepare yourself, the client and work area for the relaxing and straightening services Yourself: Sanitize the hands prior to service commencement Client: Provide suitable protective apparel, remove jewellery, etc. Work area: Organise and arrange products, tools and equipment, sanitise tools and equipment, no trailing wires, no obstructions, etc.

PC3. position self and client to ensure privacy, comfort and safety, throughout the service

PC4. ensure a guardian/parent is present for minors under age 14

PC5. identify, test and analyse the condition of the hair and its effect on service or procedure selection for achievement of the required results Test: Elasticity, porosity, incompatibility, strand assistant hair stylist course.

PC6. select products, tools and equipment based on the results of client consultation, hair analysis and any tests conducted, which will best achieve desired results safely

PC7. apply pre relaxing products to protect the scalp and even out the porosity of the hair

PC8. carry out relaxing services using relevant application techniques Techniques: Top, top and bottom, hand

PC9. monitor accurately the development of relaxing process

PC10. promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action

PC11. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC12. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisational standards

PC13. ensure the work area is kept clean and tidy during the service

PC14. use work methods to minimise wastage

PC15. dispose waste materials as per organisational standards in a safe and hygienic manner PC16. record details of the procedure accurately as per organisational policy and approved practice

PC17. store information securely in line with the salon’s policies

PC18. provide specific after-procedure, homecare advice and recommendations for product use and further beauty services to the client

PC19. ask questions to check with the client their satisfaction with the finished result

PC20. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

Maintain the health and safety at the workplace:- To be competent, the user/individual on the job must be able to:

PC1. set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements

PC2. clean and sterilize all tools and equipment before use

PC3. maintain one’s posture and position to minimize fatigue and the risk of injury

PC4. dispose waste materials in accordance to the industry accepted standards

PC5. maintain first aid kit and keep oneself updated on the first aid procedures PC6. identify and document potential risks and hazards in the workplace

PC7. accurately maintain accident reports

PC8. report health and safety risks/ hazards to concerned personnel PC9. use tools, equipment, chemicals and products in accordance with the salon’s guidelines and manufacturers’ instructions

Appearance and behavior:- To be competent, the user/individual on the job must be able to:

PC1. maintain good health and personal hygiene

PC2. comply with organisation’s standards of grooming and personal behavior

PC3. meet the organisation’s standards of courtesy, behavior and efficiency

PC4. stay free from intoxicants while on duty

PC5. wear and carry organisation’s uniform and accessories correctly and smartly

Task execution as per organization’s standards:-

To be competent, the user/individual on the job must be able to:

PC6. take appropriate and approved actions in line with instructions and guidelines

PC7. record details related to tasks, as per procedure assistant hair course.

PC8. participate in workplace activities as a part of the larger team

PC9. report to supervisor immediately in case there are any work issues

PC10. use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

Communication and Information record Assistant hair stylist course:-

To be competent, the user/individual on the job must be able to:

PC11. communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

PC12. communicate role related information to stakeholders in a polite manner and resolve queries, if any

PC13. assist and guide clients to services or products based on their needs

PC14. report and record instances of aggressive/ unruly behavior and seek assistance

PC15. use communication equipment (phone, email etc.) as mandated by your organization PC16. carry out routine documentation legibly and accurately in the desired format

PC17. file routine reports and feedback

PC18. maintain confidentiality of information, as required, in the role

Core Skills/ Generic Skills:-

The user/ individual on the job needs to know and understand how to:

SA1. read about new products and services with reference to the organization and also from external forums such as websites and blogs

SA2. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets

SA3. reading and writing comprehension to understand, communicate and maintain processes, techniques, records, policies and procedures

Writing Skills:-

The user/individual on the job needs to know and understand how to:

SA4. maintain accurate records of client, treatments, operating and closing checklists, product stock status

SA5. reading and writing comprehension to understand, communicate and maintain processes, techniques, records, policies and procedures

Oral Communication (Listening and Speaking skills):- The user/individual on the job needs to know and understand how to:

SA6. discuss task lists, schedules, and work-loads with co-workers assistant hair stylist course.

SA7. question customers/ clients appropriately in order to understand the nature of the problem and make a diagnosis

SA8. give clear instructions to customers/ clients

SA9. keep customers/ clients informed about progress

SA10. avoid using jargon, slang or acronyms when communicating with a customer/ client, unless it is required

SA11. manner and tone, professional, supportive, respectful, sensitive to client

SA12. speak clearly and precisely in a courteous manner and develop a professional relationship with the client

SA13. understand the directives passed down by supervisors

SA14. ability to listen and understand the local language in dealing with clients and maintain client confidentiality

Professional Skills:- The user/individual on the job needs to know and understand how to:

SB1. make decisions pertaining to the concerned area of work

Plan and Organize:- The user/individual on the job needs to know and understand how to:

SB2. plan and organize service feedback files/documents

SB3. plan and manage work routine based on salon procedure

SB4. understand the client scheduling and bookings and maintain the work area, equipment and product stocks to meet the schedule

SB5. maintain accurate records of clients, treatments and product stock levels

SB6. accept feedback in a positive manner and develop on the shortcomings

Customer Centricity:-

The user/individual on the job needs to know and understand how to:

SB7. committed to service excellence, courteous, pleasant personality

SB8. manage relationships with customers who may be stressed, frustrated, confused, or angry SB9. build customer relationships and use customer centric approach assistant hair stylist course

SB10. clean, sporting the professional uniform, neat combed hair, closed-in footwear, personal hygiene and cleanliness (shower/bath), oral hygiene (clean teeth, fresh breath)

SB11. maintain a hygienic work area adhering to the salon and applicable legal health and safety standards

SB12. sanitize the hands and clean all working surfaces, use disposable products and sterilized tools

SB13. manage the storage/ disposal/ cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste and environmental protection

SB14. handle, use and store products, tools and equipment safely to meet with the manufacturer’s instructions

Problem Solving:- The user/individual on the job needs to know and understand how to:

SB15. think through the problem, evaluate the possible solution(s) and suggest an optimum/best possible solution(s)
SB16. deal with clients lacking the technical background to solve the problem on their own SB17. identify immediate or temporary solutions to resolve delays

Analytical Thinking:-

The user/individual on the job needs to know and understand how to:

SB18. use the existing data to arrive at specific data points

SB19. use the existing data points to generate required reports for business

Critical Thinking:- The user/individual on the job needs to know and understand how to:

SB20. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action

SB21. participate in self-developmental training activities to enhance one’s knowledge of salon performance standards and applicable .

. Technical Knowledge:-

The user/individual on the job needs to know and understand:

KB1. applicable legislation relating to the workplace legislation for the workplace: eg. health and safety, workplace regulations, use of work equipment, handling, storage, disposal of products, cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection

KB2. environmental conditions required and expected for carrying out services and importance of maintaining these Conditions: Air, light, space, temperature, sound, cleanliness, etc.

KB3. importance of clarifying and following instructions from the client assistant hair stylist course.

KB4. factor impacting clients’ comfort throughout the drying process and importance of checking the same regularly with the client

KB5. basic anatomical structure of the hair and principles of hair growth

KB6. structure of the hair and basic principles of hair growth Structure: Arrector pili muscle, hair follicle, inner root sheath, cuticle layer), outer root sheath, vitreous membrane, connective tissue sheath, root, sebaceous gland Shaft: Medulla, cortex, cuticle Hair growth: Anagen, catagen, telogen

KB7. classification of hair Classification: Straight, wavy, curly, very curly

KB8. explain how their hair characteristics may impact on the hairdressing services

KB9. blow-drying tools and equipment Tools: Hand held dryer and attachments, different size

and types of brushes, various combs, section clips

KB10. blow drying technique and products

KB11. foundational principles and recommendations for blow drying to minimizedamage, achieve objective and safe operation

KB12. correct application of blow drying Correct application: Direction, duration, distance from scalp, frequency, etc.

KB13. importance of direction of air flow when drying for achieving desired look

KB14. effect of incorrect application of heat on the hair and scalp Effects: Split ends, damaged follicles, headache, burning sensation, etc.

KB15. method of managing and controlling hair sections during the drying process

KB16. importance of cooling hair prior to finishing assistant hair stylist course.

KB17. blow drying products Products: Blow styling aids, dressing aids, setting aids, protectors, curl enhancers KB18. effect of the humidity and drying process on the hair

KB19. cross infection, cross infestation – their causes and precautions for prevention

KB20. contact dermatitis, its causes and precautions for prevention

KB21. difference between disinfecting and sterilizing

KB22. importance if using products economically and storing products correctly to minimize wastage

KB23. customer service principles including privacy and protection to modesty of the customers KB24. policy and procedure to serve minors and importance of following the same

KB25. risks to customer privacy and modesty and actions (precautions) taken to maintain the same in the salon

KB26. importance of keeping accurate records of services, clients and product usage (inventory)

Technical Knowledge:-

The user/individual on the job needs to know and understand:

KB1. environmental conditions required and expected for carrying out services and importance of maintaining these Conditions: Air, light, space, temperature, sound, cleanliness, etc.

KB2. hair and scalp conditions, their causes and contra-indications to Indian head massage

KB3. hair structure and hair shaft Structure: Structure: Arrector pili muscle, hair follicle, inner root sheath, cuticle layer), outer root sheath, vitreous membrane, connective tissue sheath, root, sebaceous gland Shaft: Medulla, cortex, cuticle

KB4. position and principles of marma pressure points

Guidelines for Assessment :-

Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each

PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the

SSC 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below)

5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on this criteria

6. To pass the Qualification Pack , every trainee should score a minimum of 70% in aggregate

7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Shampoo and condition the hair and scalp:-

PC1.adhere to the health and safety standards laid out by the manufacturer and salon

PC2.position self and client throughout service to ensure privacy, comfort and safety

PC3.prepare yourself, the client and work area for shampoo and conditioning services

PC4.ask relevant questions to consult with the client to identify the condition of the hair and scalp, provide suitable services and apply relevant procedures

PC5.ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service

PC6.select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition, that meet client’s needs and service plan

PC7.carry out the procedure using methods that minimise risk of cross infection

PC8.apply shampoo using rotary massage technique

PC9.carry out and adapt massage techniques to suit the client needs and to perform the service plan

PC10.check the water temperature and flow to meet the needs of the service procedure and client comfort

PC11.leave the hair clean and free of products, dirt, and grease after the shampoo

PC12.perform and follow an accurate shampoo and conditioning service ensuring the client is comfortable throughout the process

PC13.complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably for completion of service

PC14.detangle hair without causing damage to hair or scalp using a tooth comb

PC15.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC16.perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

PC17.promptly refer problems that cannot be solved to the relevant superior for action

PC18.complete the service procedure to the satisfaction of the client in a commercially or professionally acceptable time as per organisational standards and client needs

PC19.ensure the work area is kept clean and tidy during the service

PC20.dispose waste materials as per organisational standards in a safe and hygienic manner

PC21.record the service details accurately as per salon policy and procedures

PC22.store information securely in line with the salon’s policies and procedures

PC23.provide correct, specific after-procedure, homecare advice, recommendations for product use and further services to the client, as per manufacturer instructions and salon standards

PC24.ask questions to check with the client their satisfaction with the finished result

PC25.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor

PC26.minimize the wastage of products by using products economically, by storing products and chemicals as per manufacturer’s instructions

Perform Indian Head Massage and Hair Spa Services:-

PC1.adhere to the health and safety standards laid out by the manufacturer and salon

PC2.position self and client throughout service to ensure privacy, comfort and safety

PC3.prepare yourself, the client and work area for scalp massage, hair spa services including shampoo and conditioning services where required

PC4.ensure a guardian/parent is present for minors under age 14

PC5.ask relevant questions to consult with the client to identify the condition of the hair and scalp and provide the suitable services, including with guardians/parents for minors

PC6.ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service

PC7.identify contra-indications if any that restrict the services or products sought by the customer

PC8.explain politely to the customer why service is denied or modified in case done so for contra-indications

PC9.select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition to meet to the client’s needs and service plan

PC10.perform a pre-shampoo or other preliminary procedures in accordance with the required service

PC11.select a suitable medium and perform hair spa and the scalp massage

PC12.perform various massage techniques to complete the service as required

PC13.apply suitable pressure on the marma pressure points as per requirement taking care of client comfort

PC14.perform post conditioning services or procedures in accordance with the requirements of products, skin, hair structure, and type

PC15.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required

PC16.perform and adapt the service procedures using materials, equipment and techniques correctly and safely to meet the needs of the client

PC17.promptly refer problems that cannot be solved to the relevant superior for action

PC18.complete the service to the satisfaction of the client in a commercially acceptable time and as per organisational standards

PC19.record details of the service accurately as per organisational policy and procedures

PC20.store information securely in line with the salon’s policies

PC21.provide specific after-procedure, homecare advice and recommendations for product use and further services to the client

PC22.minimize the wastage of products and store chemicals and equipment securely post service

PC23.dispose all waste safety according to the salon’s standards of hygiene and safety

PC24.address hair concerns by identifying appropriate remedial action

Cut hair:-

PC1.adhere to the health and safety standards laid out by the manufacturer and salon

PC2.position self and client in a manner to ensure privacy, comfort and safety, throughout the service

PC3.prepare yourself, the client and work area for scalp massage, hair spa services including shampoo and conditioning services where required

PC4.ask relevant questions to consult with the client to identify the condition of the hair and scalp and provide the suitable services, including with guardians or parents of minors

PC5.ensure a guardian/parent is present for minors under age 14

PC6.ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service