Brief Job Description:–
The Gym Assistant provides the assistance and help to the clients in the gym. S/he maintains the discipline in the work area with regards to punctuality, personal neatness, cleanliness, hygiene, uniforms of the trainers. S/he provides the assistance to all the clients with respect to equipment, free weights and ensure that the free weights can be safely used by the clients Gym Assistant course.
Personal Attributes: -S/he needs to be well versed with the rules and regulations governing the staff and the members, such as the Membership Rules, membership types (Full Access/limited access). He needs to be tactful, service oriented and a stickler for rules
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Core Skills/ Generic Skills Gym Assistant course:-
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
(Carry out basic depilation services):-
PC1. comply with health and safety standards and processes laid out by manufacturer and organization ensuring safety of client, coworkers, self and organization
PC2. identify any contra indications and take respective necessary action
PC3. carry out depilation processes using the appropriate tools and materials and as per process laid down by the organization
PC4. ask relevant and effective questions to check and establish the client’s understanding, requirements and expectation prior to commencement and clarify doubts, if any
PC5. prepare the client suitably for the respective service procedure and provide relevant required personal protective equipment
PC6. select and apply the correct pre-wax products prior to waxing based on manufacturers’ instructions and client requirements
PC7. conduct a patch test and skin sensitivity test as per approved procedure ahead of the waxing service to establish any contra actions that may restrict the service
PC8. apply and remove the depilation products on client skin correctly based on manufacturer’s instructions
PC9. maintain the client’s modesty and privacy at all times by taking suitable precautions and actions
PC10. follow work techniques that minimize discomfort to the client
PC11. stop the waxing procedure and providing relevant advice if contraactions occur
PC12. comply with health and safety standards and processes laid out by manufacturer and organization and based on client needs
PC13. carry out the threading process using correct tools and materials and as per standards laid down by the organization
PC14. adjust the client’s position to meet the needs of the service
PC15. ensure safe and quick hair removal methods are carried out to minimize discomfort to the client
PC16. ensure the hair removal methods are carried out by positioning oneself at a comfortable distance from the client whilst maintaining the correct tension of the thread
PC17. provide clear instructions to the client on how and when to support the service procedure by stretching or holding their own skin at various stages of the threading service
PC18. create a well-balanced, proportioned and defined eyebrow shape as per client’s requirements, where required
PC19. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC20. discontinue service, and do not provide advice and recommendations where contraactions occur
PC21. ensure the work area is kept clean and tidy during the service Gym Assistant course.
PC22. dispose waste materials as per organisational standards in a safe and hygienic manner
PC23. record details of the services accurately as per organisational policy and approved practice
PC24. store information securely in line with the salon’s policies
PC25. clean the treated area and apply a suitable soothing product correctly, post the threading procedure
PC26. ask questions to check with the client their satisfaction with the finished result
PC27. thank customer for feedback postservice, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or refer to supervisor if actions beyond scope of authority or no action is possible to mitigate damage
PC28. provide specific after-care advice to the client to minimize irritation, redness and discomfort
Human Anatomy & Physiology Gym Assistant course:-
Definion of Anatomy: -Anatomy is a branch of biology that deals with the study of the structure of living things. It is classified as human anatomy, animal anatomy (zootomy) and plant anatomy (phytotomy).
Definion of Physiology: -Human physiology is the science of the mechanical, physical and biochemical funcons of humans in good health, their organs, and the cells of which they are composed. The principal level of focus of physiology is at the level of organs and systems.
Upper Limb:- In human anatomy, the upper limb (also upper extremity) refers to what in common English is known as the arm, that is, the region of the
Bones:-
The following bones are considered to be part of the upper limb:
Ÿ Clavicle (1)
Ÿ Scapula (1)
Ÿ Humerus (1)
Ÿ Radius (1)
Ÿ Ulna (1)
Ÿ Carpal Bones (8)
Ÿ Metacarpals (5)
Ÿ Phalanges (14)
Important Muscles:
1 Trapezius
2 Deltoid
3 Biceps
4 Triceps
5 Brachioradialis
6 Flexor group
7 Extensor group
Human Abdomen:- The human abdomen (from the Lan word meaning “belly”) is the part of the body between the pelvis and the thorax. Anatomically, the abdomen stretches from the thorax at the thoracic diaphragm to the pelvis at the pelvic brim. The pelvic brim stretches from the lumbosacral angle (the intervertebral disk between L5 and S1) to the pubic symphysis and is the edge of the pelvic inlet. The space above this inlet and under the thoracic diaphragm is termed the abdominal cavity. The boundary of the abdominal cavity is the abdominal wall in the front and the peritoneal surface at the rear.
Keranocytes:-
The keranocytes become more mature or differenated and accumulate keran as they move outwards. They eventually fall or rub off.
Immediately below the epidermis is the basement membrane, a specialised structure that lies between the epidermis and dermis. It includes various protein structures linking the basal layer of keranocytes to the basement membrane (hemidesmosomes) and the basement membrane to the underlying dermis (anchoring fibrils). The basement membrane has an important role in making sure the epidermis scks ghtly to the underlying dermis.
The epidermis gives rise to a number of specialised appendages also called adexal structures or adnexae. Hair and nails are both examples, i.e. they are specialised structures formed by direct extension of the epidermis. The hair follicles are associated with sebaceous (oil) glands and arrector pili smooth muscle. This muscle is responsible for goose bumps appearing on the skin in response to cold.
The epidermis also gives rise to eccrine (sweat) glands, a tangle of tubules deep within the dermis that secrete a watery salt soluon into a duct that ends on the skin surface. Larger apocrine sweat glands are found in the armpits and groin.
Different areas of the body have different proporons of the adnexal and hair follicle structures present. For example:
1 Dense hair on the scalp and none on the palms Gym Assistant course.
2 Intense sweang from armpits, palms and soles compared with elsewhere.
Melanocytes:- Melanocyte:-s are found in the basal layer of the epidermis. These cells produce pigment called melanin, which is responsible for different skin colour. Melanin is packaged into small parcels (or melanosomes), which are then transferred to keranocytes.
Langerhans cells:- Langerhans cells are immune cells found in the epidermis, and are responsible for helping the body learn and later recognise new ‘allergens’ (material foreign to the body).
Langerhans cells break the allergen into smaller pieces then migrate from the epidermis into the dermis. They find their way to lymphacs and blood vessels before eventually reaching the lymph nodes. Here they present the allergen to immune cells called lymphocytes. Once the allergen is successfully ‘presented’, the lymphocytes iniate a sequence of events to (1) iniate an immune reacon to destroy the material, and (2) smulate proliferaon of more lymphocytes that recognise and remember the allergen in the future.
Merkel cells:- Merkel cells are cells found in the basal layer of the epidermis. Their exact role and funcon is not well understood. Special immunohistochemical stains are needed to visualise Merkel cells.
B. Dermis:- The dermis is the fibrous connecve ssue or supporve layer of the skin. The major fibres are:
1 Collagen fibres: This type of fibre predominates in the dermis. Collagen fibres have enormous tensile strength and provide the skin with strength and toughness. Collagen bundles are small in the upper or papillary dermis, and form thicker bundles in the deeper or recular dermis.
2 Elasn: This type of fibre provides the properes of elascity and pliability to the skin
The collagen and elasn fibres are bound together by ground substance, a mucopolysaccharide gel in which the nutrients and wastes can diffuse to and from other ssue components. The dermis also contains nerves, blood vessels, epidermal adnexal structures (as described above), and cells.
The normal cells in the dermis include:
1 Mast cells: These contain granules packed with histamine and other chemicals, released when the cell is disturbed.
2 Vascular smooth muscle cells: These allow blood vessels to contract and dilate, required to control body temperature.
3 Specialised muscle cells: For example, myoepithelial cells are found around sweat glands and contract to expel sweat.
4 Fibroblasts: These are cells that produce and deposit collagen and other elements of the dermis as required for growth or to repair wounds. A resng fibroblast has very lile cytoplasm compared with an acve cell and appears to have a ‘naked’ nucleus.
5 Immune cells: There are many types of immune cell. The role of ssue macrophages (hisocytes) is to remove and digest foreign or degraded material (this is known as phagocytosis). There are also small numbers of lymphocytes in the normal dermis.
Transient inflammatory cells or leukocytes are white cells that leave the blood vessels to heal wounds, destroy infecons or cause disease. They include:
1 Neutrophils(polymorphs): These have segmented nuclei. They are the first white blood cells to enter ssue during acute inflammaon
. 2 T and B Lymphocytes: These are small inflammatory cells with many subtypes. They arrive later but persist for longer in inflammatory skin condions. They are important in the regulaon of immune response. Plasma cells are specialised lymphocytes that produce anbody.
3 Eosinophils: These have bilobed nuclei and pink cytoplasm on H&E stain.
4 Monocytes: These form macrophages
The skin cells communicate by releasing large numbers of biologically acve cytokines and chemotacc factors that regulate their funcon and movement. These are too small to see on light microscopy Gym Assistant course.
C. Sub cus:-
The sub cus is the fat layer immediately below the dermis and epidermis. It is also called subcutaneous ssue, hypodermis or panniculus.
The sub cus mainly consists of fat cells (adipocytes), nerves and blood vessels. Fat cells are organised into lobules, which are separated by structures called septae. The septae contain nerves, larger blood vessels, fibrous ssue and fibroblasts. Fibrous septae may form dimples in the skin (so-called cellulite).
Body Wraps:-
Body wraps could be considered as the earliest known ‘spa treatment’. The ancient Egypans were using a Body wrap when they embalmed bodies using herbs, resins and spices. This pracce preserved body ssues and prevented degradaon and decay. Emollient wraps in modern day spas have the same aim; to forfy the skin and prevent pre-mature aging. Many so-ssue condions can benefit from wraps aimed at decreasing chronic holding paerns, smulang circulaon and lymphac flow, or by simply relaxing the body and providing me for reflecon
Today, a wide variety of body wraps are used for cosmec purposes, or to treat condions such as rheumasm, low immunity, fague, and muscular aches and pains. There are numerous ways to perform a body wrap, and as with any spa treatment, the therapist can mix and match methods to best meet their treatment goals.
It is helpful to understand three different wrapping procedures; the hot sheet wrap, the ‘cocoon’ and the tension wrap. It is important to point out that the words ‘hot sheet wrap’ and ‘cocoon’ are used to differenate two disnct procedures. This classificaon clarifies that the word ‘wrap’ always means a hot sheet wrap, while the word ‘cocoon’ always means that the product is applied directly to the body.
The words ‘wrap’, ‘cocoon’, ‘swathe’ ‘envelopment’, ‘envelop’ are generally used freely at the discreon of the therapist to describe any type of wrap. The types of products that can be used in a hot sheet wrap or cocoon are limited only by the imaginaon
General Treatment Consideraons Gym Assistant course:-
Before delivering any type of body wrap, a careful pre-treatment health form/quesonnaire must be filled out with the client to make sure that there are no contraindicaons for the treatment. The therapist should also be aware of problems that might arise during this parcular type of spa treatment.
Healing Crisis:-
Wraps may trigger a rapid detoxificaon of the body, which may result in a headache and nausea. It is normal for a client to experience mild detoxificaon symptoms. However, if the symptoms are intense, or if they occur during the wrap itself, remove the client from the wrap, encourage them to drink water and to rest at a comfortable temperature. If the client’s symptoms persist aer they are unwrapped or if they get worse rapidly, the client could be in danger and the therapist should consult a physician or call the emergency services Gym Assistant course.
Modesty:-
In a hot sheet wrap the client should be wearing disposable undergarments or an old swimsuit so that they are always covered. During the wrap procedure they will need to lie down on top of the hot sheet quickly, aer it has been unfolded by the therapist. To maintain their modesty they will wear the robe over the undergarments up unl the moment they get onto the treatment table.
When The Wrap Goes Wrong :-
Like any spa treatment hot sheet wraps, cocoons and tension wraps require pracce but even experienced therapists have days when the wrap goes wrong. For example, if the therapist cuts the plasc sheeng too short, they may try to wrap it around the client and find that they have a gap. The best pracce in this case is to cover the gap with two bath towels and keep going with the treatment. If the hot sheet wrap turns cold before the client is wrapped, connue to wrap the client and then place a hot pack under the feet and turn the heat up in the room as high as possible. If the hot sheet wrap is so cold that the client is uncomfortable, the therapist can start again by reheang the wrap sheet on the client.
. Organizational Context:-
The user/individual on the job needs to know and understand:
KA1. organization’s standards of performance and sequence of services
KA2. range of services and products offered by the organization
KA3. health and safety requirements in the organization
Guidelines for Assessment:-
1.Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each
PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training centre (as per assessment criteria below)
4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training centre based on this criteria
5. To pass the Qualification Pack, every trainee should score a minimum of 50% in aggregate
6. In case of successfully passing only certain number of NOS’s, the trainee is eligible to take subsequent assessment on the balance NOS’s to pass the Qualification Pack
(Create a positive impression at the workplace) Gym Assistant course:-
PC1. maintain good health and personal hygiene
PC2. comply with organisation’s standards of grooming and personal behavior
PC3. meet the organisation’s standards of courtesy, behaviour and efficiency
PC4. stay free from intoxicants while on duty
PC5. wear and carry organisation’s uniform and accessories correctly and smartly
PC6. take appropriate and approved actions in line with instructions and guidelines
PC7. record details related to tasks, as per procedure
PC8. participate in workplace activities as a part of the larger team
PC9. report to supervisor immediately in case there are any work issues
PC10. use appropriate language, tone and gestures while interacting with clientsfrom different cultural and religious backgrounds, age, disabilities and gender
PC11. communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines Gym Assistant course.
PC12. communicate role related information to stakeholders in a polite manner and resolve queries, if any
PC13. assist and guide clients to services or products based on their needs
PC14. report and record instances of aggressive/ unruly behaviour and seek assistance
PC15. use communication equipment (phone, email etc.) as mandated by your organization
PC16. carry out routine documentation legibly and accurately in the desired format
PC17. file routine reports and feedback
PC18. maintain confidentiality of information, as required, in the role
Prepare and maintain work area:-
The user/individual on the job needs to know and understand:
PC1. ensure that environmental conditions are suitable for the client and the treatment/services to be carried out in a hygiene and safe environment
PC2. select suitable equipment/products/ tools etc. required for the services
PC3. set up the equipment/tools etc. and prepare for services in adherence tothe organization’s procedures and product/ equipment/ tools related guidelines
PC4. sterilize and clean the tools/ machinery/ equipment before and after the usage
PC5. dispose waste materials (if applicable) in adherence to the organization’s and industry requirements
PC6. store records, materials and equipment securely in line with the organization’s policies
Maintain health and safety at the workplace:-
To be competent, the user/individual on the job must be able to:
PC1. set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements
PC2. clean and sterilize all tools and equipment before use
PC3. maintain one’s posture and position to minimize fatigue and the risk of injury
PC4. dispose waste materials in accordance to the industry accepted standards
PC5. maintain first aid kit and keep oneself updated on the first aid procedures
PC6. identify and document potential risks and hazards in the workplace
PC7. accurately maintain accident reports
PC8. report health and safety risks/ hazards to concerned personnel
PC9. use tools, equipment, chemicals and products in accordance with the organization’s guidelines and manufacturers’ instructions
. Task execution as per organization’s standards Gym Assistant course:-
To be competent, the user/individual on the job must be able to:
PC6. take appropriate and approved actions in line with instructions and guidelines
PC7. record details related to tasks, as per procedure
PC8. participate in workplace activities as a part of the larger team
PC9. report to supervisor immediately in case there are any work issues
PC10. use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender
Communication and Information record:-
To be competent, the user/individual on the job must be able to:
PC11. communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines
PC12. communicate role related information to stakeholders in a polite manner and resolve queries, if any
PC13. assist and guide clients to services or products based on their needs
PC14.report and record instances of aggressive/ unruly behavior and seek assistance Gym Assistant course.
PC15. use communication equipment (phone, email etc.) as mandated by your organization
PC16. carry out routine documentation legibly and accurately in the desired format
PC17.file routine reports and feedback PC18.maintain confidentiality of information, as required, in the role
Organizational Context:-
The user/individual on the job needs to know and understand:
KA1. organization’s standards of performance and sequence of services
KA2. range of services and products offered by the organization
KA3. health and safety requirements in the organization
Generic Skills:- The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills:-
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills):-
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer, unless it is required
Professional Skills :- The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work Gym Assistant course.
Plan and Organize:-
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity:-
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving:-
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking:-
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking :-
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
Provide assistance to the clients:-
To be competent, the user/individual on the job must be able to:
PC1. prepare the resistance equipment, free weights and cardiovascular equipment as well as ensure its safe use
PC2. prepare the gym area for performance of various stretching exercises and weight training Gym Assistant course.
PC3. demonstrate safe and technically correct usage of weights, cardiovascular machines like treadmill, cross trainers, cycles, step machine etc.
PC4. assist and demonstrate the right form and technique of exercises
PC5. explain benefits of various parts of work outs like cardiovascular exercises, stretching, resistance exercises etc. to (if required)the clients and promote a healthy lifestyle
PC6. return the equipment after using to a safe condition
PC7. invest time in ensuring improvement in performance of the client
PC8. ensure the overall safety of the clients and gym equipment
PC9. ensure the cleaning and maintenance of gym equipment
Technical Knowledge:- The user/individual on the job needs to know and understand:
KB1. movement patterns and body weight exercises
KB2. cueing
KB3. major muscle groups, bones and joints
KB4. exercise related kinesiology
KB5. contra indications and circumstances where termination of work out is required
KB6. exercise wear like appropriate footwear etc.
. KB7. basic health and safety related standards followed in the gym
KB8. understanding of the guidelines for operation and maintenance of the gym equipment
KB9. all the exercising benefits
KB10.correct usage of the free weights, cardiovascular machines and other gym equipment Gym Assistant course.
KB11.basic knowledge of cardiovascular regulations
