Brief Job Description:-A hair stylist is a professionally trained individual who specialises in haircare treatments. A hair stylist performs various duties such as shampooing, trimming, cutting, blow drying, colouring and treatment for hair damage and repair. A hair stylist needs to understand the intricacies of cutting and styling hair, while also knowing how to keep hair healthy assistant hair stylist course.
Personal Attributes: -This job requires an individual with experience in hair care treatments to provide a range of services efficiently and effectively in a safe and hygienic working environment. The individual must have excellent interpersonal and communication skills. The individual must exhibit a neat personal appearance at all times have good hand-eye coordination. The individual must be pleasant, sensitive and tactful when dealing with clients and have a genuine interest in people.
Use a hair dryer to blow dry hair:-
To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and salon
PC2. position self and client correctly to ensure privacy, comfort and wellbeing throughout the service
PC3. ask relevant and effective questions to check and establish the client’s understanding and expectation prior to commencement of the procedure and clarify doubts, if any including with guardians/parents for minors
PC4. ensure a guardian/parent is present for minors under age 14
PC5. perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
PC6. apply products for moisturising and styling, if required and maintain a regular check to minimise the risk of damage to the hair
PC7. perform various blow drying techniques to achieve the desired look Techniques: Blow-waving (curls), blow-drying, scrunch drying, finger or hand drying, blow combing, blow–stretching or straightening
PC8. blow dry hair to achieve volume, straightening and movement
PC9. follow blow drying principles, while carrying out the procedure for safety, minimising damage and achieving the desired look Principles: direction, duration, movement, sections, settings, ensuring moisturised hair, usage of products, shampooing prior to drying, using towel to dry, leaving little moisture and not drying out completely/non-static, etc.
PC10. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC11. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisational standards
PC12. ensure the work area is kept clean and tidy during the service
PC13. dispose waste materials as per organisational standards in a safe and hygienic manner PC14. use work methods to minimise wastage
PC15. record details of the procedure accurately as per organisational policy and approved practice
PC16. store information securely in line with the salon’s policies
PC17. ask questions to check with the client their satisfaction with the finished result
PC18. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
PC19. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client
Prepare self and client Assistant hair stylist course:-
To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and salon
PC2. position self and client throughout service to ensure privacy, comfort and safety
PC3. prepare yourself, the client and work area for shampoo and conditioning services Yourself: Sanitize the hands prior to service commencement, personal protective equipment, remove jewellery, etc. Client: provide suitable protective apparel, remove jewellery, etc. work area: no obstructions, equipment in clean and working condition, tools and equipment in correct position, etc.
PC4. ask relevant questions to consult with the client to identify the condition of the hair and scalp, provide suitable services and apply relevant procedures
PC5. ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service
PC6. select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition, that meet client’s needs and service plan
Shampoo and condition the hair:- To be competent, the user/individual on the job must be able to:
PC7. carry out the procedure using methods that minimise risk of cross infection
PC8. apply shampoo using rotary massage technique Assistant hair stylist course.
PC9. carry out and adapt massage techniques to suit the client needs and to perform the service plan
PC10. check the water temperature and flow to meet the needs of the service procedure and client comfort
PC11. leave the hair clean and free of products, dirt, and grease after the shampoo
PC12. perform and follow an accurate shampoo and conditioning service ensuring the client is comfortable throughout the process
PC13. complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably for completion of service
PC14. detangle hair without causing damage to hair or scalp using a tooth comb
PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC16. perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
PC17. promptly refer problems that cannot be solved to the relevant superior for action
PC18. complete the service procedure to the satisfaction of the client in a commercially or professionally acceptable time as per organisational standards and client needs
PC19. ensure the work area is kept clean and tidy during the service PC20. dispose waste materials as per organisational standards in a safe and hygienic manner
PC21. record the service details accurately as per salon policy and procedures
PC22. store information securely in line with the salon’s policies and procedures
PC23. provide correct, specific after-procedure, homecare advice, recommendations for product use and further services to the client, as per manufacturer instructions and salon standards
PC24. ask questions to check with the client their satisfaction with the finished result
PC25. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
PC26. minimize the wastage of products by using products economically, by storing products and chemicals as per manufacturer’s instructions
Perform Indian head massage and hair spa services:- To be competent, the user/individual on the job must be able to:
PC11. select a suitable medium and perform hair spa and the scalp massage Medium: Oil, cream, gel
PC12. perform various massage techniques to complete the service as required Techniques: Effleurage, petrissage, tapotement, rotary, vibration, friction
PC13. apply suitable pressure on the marma pressure points as per requirement
PC14. perform post conditioning services or procedures in accordance with the requirements of products, skin, hair structure, and type
PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC16. perform and adapt the service procedures using materials, equipment and techniques correctly and safely to meet the needs of the client
PC17. promptly refer problems that cannot be solved to the relevant superior for action
PC18. complete the service to the satisfaction of the client in a commercially acceptable time and as per organisational standards
PC19. record details of the service accurately as per organisational policy and procedures
PC20. store information securely in line with the salon’s policies
PC21. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client
PC22. minimize the wastage of products and store chemicals and equipment securely post service
PC23. dispose all waste safety according to the salon’s standards of hygiene and safety
PC24. address hair concerns by identifying appropriate remedial action Action: Head mask, spa, serum application, etc
Carry out haircuts:- To be competent, the user/individual on the job must be able to:
PC8. ask questions or use charts, catalogues to consult the client to identify the desired look before cutting
PC9. identify and analyse the condition of the hair and its effect on service procedure or procedure selection for achievement of the required results
PC10. select the technique or procedure most suitable to the client’s hair and to achieve the desired look
PC11. follow established guidelines related to the selected procedure to accurately achieve the required look
PC12. select the correct cutting tool to achieve the desired look
PC13. perform various sectioning techniques to carry out the desired haircut Techniques: Ear to ear, horseshoe, horizontal sections, diagonal back,
14. perform various cutting techniques and texturising technique while carrying out the service Techniques: Club cutting (precision), notching, slicing, point cutting, scissor over comb, feathering, thinning
PC15. achieve even balance and weight distribution by checking time to time and adjusting the cutting technique accordingly
PC16. ensure the work area is kept clean and tidy during the service
PC17. use work methods to minimise wastage
PC18. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC19. perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
PC20. promptly refer problems that cannot be solved to the relevant superior for action
PC21. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisation standards
PC22. record details of the procedure accurately as per organisation policy and procedures
PC23. store information securely in line with the salon’s policies
PC24. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client
PC25. ask questions to check with the client their satisfaction with the finished result
PC26. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
Perform hair styling and dressing:- To be competent, the user/individual on the job must be able to:
PC1. use suitable consultation techniques to identify the client’s wishes for the desired look before dressing the hair, including with parents or guardians for minors Consultation techniques: eg. ask questions, catalogue of styles, chart or image referencing, computer aided simulations
PC2. ensure a guardian/parent is present for minors under age 14
PC3. identify and analyse the condition of the hair and its effect on treatment or procedure Assistant hair stylist course.
selection for achievement of the required results
PC4. select the most suitable drying, setting, styling and finishing techniques to achieve the desired look
PC5. perform back combing /back brushing technique as required
PC6. control and secure hair effectively into place, during dressing
PC7. dress the hair to the satisfaction of the client
PC8. position self and client to ensure privacy, comfort and safety, throughout the service PC9. perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
PC10. apply finishing product following manufacturer’s instructions to maintain the style
PC11. ensure the finished style takes into account the critical influencing factors Influencing factors: length, density, condition of hair, etc.
PC12. ask questions to check with the client their satisfaction with the finished result
PC13. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or refer to supervisor if actions beyond scope of authority or no action is possible to mitigate damage
PC14. use work methods to minimise wastage
PC15. dispose waste materials as per organisational standards in a safe and hygienic manner
PC16. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisational standards
PC17. record details of the procedure accurately as per organisational policy and procedures
PC18. store information securely in line with the salon’s policies
PC19. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client
Perform a variety of coloring techniques such as full head, re growth and highlighting and/or lowlighting Assistant hair stylist course:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and salon
PC2. consult the client by questioning to identify contra-indications to hair and make-up products
PC3. prepare yourself, the client and work area for hair colouring and lightening services where required Yourself: Sanitize the hands prior to service commencement Client: Provide suitable protective apparel, remove jewellery, etc. Work area: Organise and arrange products, tools and equipment, sanitise tools and equipment, no trailing wires, no obstructions, etc.
PC4. position self and client to ensure privacy, comfort and safety, throughout the service
PC5. select products, tools and equipment based on the results of client consultation, hair analysis and any tests conducted, which will best achieve desired results safely
PC6. ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service
PC7. mix the colours accurately as per manufacturer instructions
PC8. apply colours in sections neatly, taking into account various influencing factors Influencing factors: Skin tone, existing colour, hair condition, test results if any, etc.
PC9. promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action
PC10. apply colour using techniques that reduce the risk of colour being spread to the client’s skin, clothes and surrounding areas
PC11. monitor accurately the development of colour as required, follow the manufacturer’s instructions to ensure desired development
PC12. remove the colour products thoroughly from the hair and leave the hair free
of any colouring products
PC13. apply a suitable conditioner or post colour procedure to the hair following manufacturer’s instructions
PC14. work minimising wastage of products
PC15. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC16. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisation standards
PC17. record details of the procedure accurately as per organisation standards
PC18. store information securely in line with the salon’s policies
PC19. provide specific after-procedure, homecare advice and recommendations for product use and further s to the client
PC20. ensure the work area is kept clean and tidy during the service
PC21. use work methods to minimise wastage
PC22. dispose waste materials as per organisational standards in a safe and hygienic manner PC23. ask questions to check with the client their satisfaction with the finished result
PC24. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
Create a variety of looks using basic perming techniques Assistant hair stylist course:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and salon
PC2. consult the client by questioning to identify contra-indications to hair and haircare products
PC3. prepare yourself, the client and work area for perming and neutralising services where required Yourself: Sanitize the hands prior to service commencement Client: Provide suitable protective apparel, remove jewellery, etc. Work area: Organise and arrange products, tools and equipment, sanitise tools and equipment, no trailing wires, no obstructions, etc.
PC4. position self and client to ensure privacy, comfort and safety, throughout the service
PC5. use suitable consultation techniques to identify the client’s wishes for the desired look before perm and neutralizing service, including with parents/guardians of minors Consultation techniques: eg. ask questions, catalogue of styles, chart or image referencing, computer aided simulations assistant hair stylist course.
PC6. ensure a guardian or parent is present while providing service to minors
PC7. identify, test and analyse the condition of the hair and its effect on service or procedure selection for achievement of the required results Test: Incompatibility, porosity, elasticity, skin, pre-perm test curl, pH test
PC8. select products, tools and equipment based on the results of client consultation, hair analysis and tests conducted, which will best achieve desired results safely
PC9. use a perm curler and relevant winding techniques effectively and safely to carry out perming Winding Techniques: Spiral perm, ladder perm, body wave perm, soft perm
PC10. combine and adapt perming and sectioning techniques to achieve desired perm effect Sectioning techniques: Brick, nine section, directional, piggy back
PC11. monitor accurately the development of perming process as required and takea development test curl as required
PC12. stop the perm development and neutralize the hair when the required degree of the curl is established
PC13. leave the hair free of neutralizer with the required degree of curl, use creative finishing techniques
PC14. apply a suitable post-perm conditioner or procedure to the hair following manufacturer’s instructions
PC15. promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action
PC16. ensure the work area is kept clean and tidy during the service PC17. use work methods to minimise wastage
PC18. dispose waste materials as per organisational standards in a safe and hygienic manner
PC19. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC20. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisational standards
PC21. record details of the procedure accurately as per organisational policy and procedures PC22. store information securely in line with the salon’s policies
PC23. provide specific after-procedure, homecare advice and recommendations for product use and further services to the client
PC24. ask questions to check with the client their satisfaction with the finished result
PC25. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
Perform hair relaxing and straightening services Assistant hair stylist course:- To be competent, the user/individual on the job must be able to:
PC1. adhere to the health and safety standards laid out by the manufacturer and salon
PC2. prepare yourself, the client and work area for the relaxing and straightening services Yourself: Sanitize the hands prior to service commencement Client: Provide suitable protective apparel, remove jewellery, etc. Work area: Organise and arrange products, tools and equipment, sanitise tools and equipment, no trailing wires, no obstructions, etc.
PC3. position self and client to ensure privacy, comfort and safety, throughout the service
PC4. ensure a guardian/parent is present for minors under age 14
PC5. identify, test and analyse the condition of the hair and its effect on service or procedure selection for achievement of the required results Test: Elasticity, porosity, incompatibility, strand assistant hair stylist course.
PC6. select products, tools and equipment based on the results of client consultation, hair analysis and any tests conducted, which will best achieve desired results safely
PC7. apply pre relaxing products to protect the scalp and even out the porosity of the hair
PC8. carry out relaxing services using relevant application techniques Techniques: Top, top and bottom, hand
PC9. monitor accurately the development of relaxing process
PC10. promptly refer problems that cannot be solved to the relevant person/ senior hair stylist for action
PC11. check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC12. complete the procedure to the satisfaction of the client in a commercially acceptable time and as per organisational standards
PC13. ensure the work area is kept clean and tidy during the service
PC14. use work methods to minimise wastage
PC15. dispose waste materials as per organisational standards in a safe and hygienic manner PC16. record details of the procedure accurately as per organisational policy and approved practice
PC17. store information securely in line with the salon’s policies
PC18. provide specific after-procedure, homecare advice and recommendations for product use and further beauty services to the client
PC19. ask questions to check with the client their satisfaction with the finished result
PC20. thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
Maintain the health and safety at the workplace:- To be competent, the user/individual on the job must be able to:
PC1. set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements
PC2. clean and sterilize all tools and equipment before use
PC3. maintain one’s posture and position to minimize fatigue and the risk of injury
PC4. dispose waste materials in accordance to the industry accepted standards
PC5. maintain first aid kit and keep oneself updated on the first aid procedures PC6. identify and document potential risks and hazards in the workplace
PC7. accurately maintain accident reports
PC8. report health and safety risks/ hazards to concerned personnel PC9. use tools, equipment, chemicals and products in accordance with the salon’s guidelines and manufacturers’ instructions
Appearance and behavior:- To be competent, the user/individual on the job must be able to:
PC1. maintain good health and personal hygiene
PC2. comply with organisation’s standards of grooming and personal behavior
PC3. meet the organisation’s standards of courtesy, behavior and efficiency
PC4. stay free from intoxicants while on duty
PC5. wear and carry organisation’s uniform and accessories correctly and smartly
Task execution as per organization’s standards:-
To be competent, the user/individual on the job must be able to:
PC6. take appropriate and approved actions in line with instructions and guidelines
PC7. record details related to tasks, as per procedure assistant hair course.
PC8. participate in workplace activities as a part of the larger team
PC9. report to supervisor immediately in case there are any work issues
PC10. use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender
Communication and Information record Assistant hair stylist course:-
To be competent, the user/individual on the job must be able to:
PC11. communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines
PC12. communicate role related information to stakeholders in a polite manner and resolve queries, if any
PC13. assist and guide clients to services or products based on their needs
PC14. report and record instances of aggressive/ unruly behavior and seek assistance
PC15. use communication equipment (phone, email etc.) as mandated by your organization PC16. carry out routine documentation legibly and accurately in the desired format
PC17. file routine reports and feedback
PC18. maintain confidentiality of information, as required, in the role
Core Skills/ Generic Skills:-
The user/ individual on the job needs to know and understand how to:
SA1. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA2. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA3. reading and writing comprehension to understand, communicate and maintain processes, techniques, records, policies and procedures
Writing Skills:-
The user/individual on the job needs to know and understand how to:
SA4. maintain accurate records of client, treatments, operating and closing checklists, product stock status
SA5. reading and writing comprehension to understand, communicate and maintain processes, techniques, records, policies and procedures
Oral Communication (Listening and Speaking skills):- The user/individual on the job needs to know and understand how to:
SA6. discuss task lists, schedules, and work-loads with co-workers assistant hair stylist course.
SA7. question customers/ clients appropriately in order to understand the nature of the problem and make a diagnosis
SA8. give clear instructions to customers/ clients
SA9. keep customers/ clients informed about progress
SA10. avoid using jargon, slang or acronyms when communicating with a customer/ client, unless it is required
SA11. manner and tone, professional, supportive, respectful, sensitive to client
SA12. speak clearly and precisely in a courteous manner and develop a professional relationship with the client
SA13. understand the directives passed down by supervisors
SA14. ability to listen and understand the local language in dealing with clients and maintain client confidentiality
Professional Skills:- The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize:- The user/individual on the job needs to know and understand how to:
SB2. plan and organize service feedback files/documents
SB3. plan and manage work routine based on salon procedure
SB4. understand the client scheduling and bookings and maintain the work area, equipment and product stocks to meet the schedule
SB5. maintain accurate records of clients, treatments and product stock levels
SB6. accept feedback in a positive manner and develop on the shortcomings
Customer Centricity:-
The user/individual on the job needs to know and understand how to:
SB7. committed to service excellence, courteous, pleasant personality
SB8. manage relationships with customers who may be stressed, frustrated, confused, or angry SB9. build customer relationships and use customer centric approach assistant hair stylist course
SB10. clean, sporting the professional uniform, neat combed hair, closed-in footwear, personal hygiene and cleanliness (shower/bath), oral hygiene (clean teeth, fresh breath)
SB11. maintain a hygienic work area adhering to the salon and applicable legal health and safety standards
SB12. sanitize the hands and clean all working surfaces, use disposable products and sterilized tools
SB13. manage the storage/ disposal/ cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste and environmental protection
SB14. handle, use and store products, tools and equipment safely to meet with the manufacturer’s instructions
Problem Solving:- The user/individual on the job needs to know and understand how to:
SB15. think through the problem, evaluate the possible solution(s) and suggest an optimum/best possible solution(s)
SB16. deal with clients lacking the technical background to solve the problem on their own SB17. identify immediate or temporary solutions to resolve delays
Analytical Thinking:-
The user/individual on the job needs to know and understand how to:
SB18. use the existing data to arrive at specific data points
SB19. use the existing data points to generate required reports for business
Critical Thinking:- The user/individual on the job needs to know and understand how to:
SB20. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
SB21. participate in self-developmental training activities to enhance one’s knowledge of salon performance standards and applicable .
. Technical Knowledge:-
The user/individual on the job needs to know and understand:
KB1. applicable legislation relating to the workplace legislation for the workplace: eg. health and safety, workplace regulations, use of work equipment, handling, storage, disposal of products, cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
KB2. environmental conditions required and expected for carrying out services and importance of maintaining these Conditions: Air, light, space, temperature, sound, cleanliness, etc.
KB3. importance of clarifying and following instructions from the client assistant hair stylist course.
KB4. factor impacting clients’ comfort throughout the drying process and importance of checking the same regularly with the client
KB5. basic anatomical structure of the hair and principles of hair growth
KB6. structure of the hair and basic principles of hair growth Structure: Arrector pili muscle, hair follicle, inner root sheath, cuticle layer), outer root sheath, vitreous membrane, connective tissue sheath, root, sebaceous gland Shaft: Medulla, cortex, cuticle Hair growth: Anagen, catagen, telogen
KB7. classification of hair Classification: Straight, wavy, curly, very curly
KB8. explain how their hair characteristics may impact on the hairdressing services
KB9. blow-drying tools and equipment Tools: Hand held dryer and attachments, different size
and types of brushes, various combs, section clips
KB10. blow drying technique and products
KB11. foundational principles and recommendations for blow drying to minimizedamage, achieve objective and safe operation
KB12. correct application of blow drying Correct application: Direction, duration, distance from scalp, frequency, etc.
KB13. importance of direction of air flow when drying for achieving desired look
KB14. effect of incorrect application of heat on the hair and scalp Effects: Split ends, damaged follicles, headache, burning sensation, etc.
KB15. method of managing and controlling hair sections during the drying process
KB16. importance of cooling hair prior to finishing assistant hair stylist course.
KB17. blow drying products Products: Blow styling aids, dressing aids, setting aids, protectors, curl enhancers KB18. effect of the humidity and drying process on the hair
KB19. cross infection, cross infestation – their causes and precautions for prevention
KB20. contact dermatitis, its causes and precautions for prevention
KB21. difference between disinfecting and sterilizing
KB22. importance if using products economically and storing products correctly to minimize wastage
KB23. customer service principles including privacy and protection to modesty of the customers KB24. policy and procedure to serve minors and importance of following the same
KB25. risks to customer privacy and modesty and actions (precautions) taken to maintain the same in the salon
KB26. importance of keeping accurate records of services, clients and product usage (inventory)
Technical Knowledge:-
The user/individual on the job needs to know and understand:
KB1. environmental conditions required and expected for carrying out services and importance of maintaining these Conditions: Air, light, space, temperature, sound, cleanliness, etc.
KB2. hair and scalp conditions, their causes and contra-indications to Indian head massage
KB3. hair structure and hair shaft Structure: Structure: Arrector pili muscle, hair follicle, inner root sheath, cuticle layer), outer root sheath, vitreous membrane, connective tissue sheath, root, sebaceous gland Shaft: Medulla, cortex, cuticle
KB4. position and principles of marma pressure points
Guidelines for Assessment :-
- Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each
PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the
SSC 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below)
5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training center based on this criteria
6. To pass the Qualification Pack , every trainee should score a minimum of 70% in aggregate
7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.
Shampoo and condition the hair and scalp:-
PC1.adhere to the health and safety standards laid out by the manufacturer and salon
PC2.position self and client throughout service to ensure privacy, comfort and safety
PC3.prepare yourself, the client and work area for shampoo and conditioning services
PC4.ask relevant questions to consult with the client to identify the condition of the hair and scalp, provide suitable services and apply relevant procedures
PC5.ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service
PC6.select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition, that meet client’s needs and service plan
PC7.carry out the procedure using methods that minimise risk of cross infection
PC8.apply shampoo using rotary massage technique
PC9.carry out and adapt massage techniques to suit the client needs and to perform the service plan
PC10.check the water temperature and flow to meet the needs of the service procedure and client comfort
PC11.leave the hair clean and free of products, dirt, and grease after the shampoo
PC12.perform and follow an accurate shampoo and conditioning service ensuring the client is comfortable throughout the process
PC13.complete the shampooing and conditioning process with suitable towel wrap procedure to remove excess remaining water and reposition the client comfortably for completion of service
PC14.detangle hair without causing damage to hair or scalp using a tooth comb
PC15.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC16.perform and adapt the service procedure using materials, equipment and techniques correctly and safely to meet the needs of the client
PC17.promptly refer problems that cannot be solved to the relevant superior for action
PC18.complete the service procedure to the satisfaction of the client in a commercially or professionally acceptable time as per organisational standards and client needs
PC19.ensure the work area is kept clean and tidy during the service
PC20.dispose waste materials as per organisational standards in a safe and hygienic manner
PC21.record the service details accurately as per salon policy and procedures
PC22.store information securely in line with the salon’s policies and procedures
PC23.provide correct, specific after-procedure, homecare advice, recommendations for product use and further services to the client, as per manufacturer instructions and salon standards
PC24.ask questions to check with the client their satisfaction with the finished result
PC25.thank customer for feedback post-service, where customer is not satisfied with service take actions to resolve matter to customer satisfaction or apologise for the same and refer to supervisor
PC26.minimize the wastage of products by using products economically, by storing products and chemicals as per manufacturer’s instructions
Perform Indian Head Massage and Hair Spa Services:-
PC1.adhere to the health and safety standards laid out by the manufacturer and salon
PC2.position self and client throughout service to ensure privacy, comfort and safety
PC3.prepare yourself, the client and work area for scalp massage, hair spa services including shampoo and conditioning services where required
PC4.ensure a guardian/parent is present for minors under age 14
PC5.ask relevant questions to consult with the client to identify the condition of the hair and scalp and provide the suitable services, including with guardians/parents for minors
PC6.ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service
PC7.identify contra-indications if any that restrict the services or products sought by the customer
PC8.explain politely to the customer why service is denied or modified in case done so for contra-indications
PC9.select and prepare products, tools and equipment that are suitable for the client’s hair and scalp condition to meet to the client’s needs and service plan
PC10.perform a pre-shampoo or other preliminary procedures in accordance with the required service
PC11.select a suitable medium and perform hair spa and the scalp massage
PC12.perform various massage techniques to complete the service as required
PC13.apply suitable pressure on the marma pressure points as per requirement taking care of client comfort
PC14.perform post conditioning services or procedures in accordance with the requirements of products, skin, hair structure, and type
PC15.check the client’s comfort and wellbeing throughout the service and adapt procedures to ensure the same, reassure the client with necessary information and positive comments as required
PC16.perform and adapt the service procedures using materials, equipment and techniques correctly and safely to meet the needs of the client
PC17.promptly refer problems that cannot be solved to the relevant superior for action
PC18.complete the service to the satisfaction of the client in a commercially acceptable time and as per organisational standards
PC19.record details of the service accurately as per organisational policy and procedures
PC20.store information securely in line with the salon’s policies
PC21.provide specific after-procedure, homecare advice and recommendations for product use and further services to the client
PC22.minimize the wastage of products and store chemicals and equipment securely post service
PC23.dispose all waste safety according to the salon’s standards of hygiene and safety
PC24.address hair concerns by identifying appropriate remedial action
Cut hair:-
PC1.adhere to the health and safety standards laid out by the manufacturer and salon
PC2.position self and client in a manner to ensure privacy, comfort and safety, throughout the service
PC3.prepare yourself, the client and work area for scalp massage, hair spa services including shampoo and conditioning services where required
PC4.ask relevant questions to consult with the client to identify the condition of the hair and scalp and provide the suitable services, including with guardians or parents of minors
PC5.ensure a guardian/parent is present for minors under age 14
PC6.ask relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service
PC7.select styling products, tools and equipment based on the results of client consultation and hair analysis.