Sales Executive ( 6 month course)

Sales Executive click here

Brief Job Description: Individuals at this job are responsible to close sales
transactions with new and existing clients.

Personal Attributes: This job requires the individual to achieve sales targets set
by the sales manager. The individual is responsible to acquire new clients,
develop proposals for new and existing clients and close sales orders.

Description
Ad views Total number of times the advertisement has been seen by the audience
Barter An offer in which advertisement space/time is exchanged for goods/ nonmonetary consideration
Billing The total invoiced value payable by the client for the advertisement
time/space purchased

Budget Budget is an estimate of the total cost of production that may include a
break-up of cost components

Campaign Advertisement effort across media platforms, planned during a specific
time period

Day parts Specific time-slots during the day
Effective rate The final advertisement rate offered to the client after discounts
Frequency The number of times the audience is exposed to an advertisement in a
particular medium

Make-good A repeat run of an advertisement to compensate for an error or omission
by the broadcaster

Market share The share of the company in the total market of a product/service
Media buyer An individual handling purchases of advertising space/time across
advertising mediums

Media planner An individual skilled in selecting and determining the correct use of
advertising space/media on behalf of an advertiser

Rate The fee for a unit of advertisement space or time
Reach The total size of the audience that the medium is able to communicate
with
Sales Forecast Predictions and estimates based on historical sales performance using
trends and assumptions for the current period

Schedule A list of advertisements planned to be a part of the campaign
Sponsorship Paid advertising in the form of specifically generated
programming/content advertising for the product/service of the client
Target Audience Set of individuals with similar characteristics that are prospective
customers of the advertisers’ product/service

Target Market The geographic area over which the advertising campaign is focused
Sector Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.

Sub-sector Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.

Vertical Vertical may exist within a sub-sector representing different domain
areas or the client industries served by the industry.

Occupation Occupation is a set of job roles, which perform similar/related set of
functions in an industry

Function Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a person
or a group of persons. Functions are identified through functional
analysis and form the basis of OS.

Sub-functions Sub-functions are sub-activities essential to fulfill the achieving the
objectives of the function.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.

Occupational Standards
(OS)
OS specify the standards of performance an individual must achieve
when carrying out a function in the workplace, together with the
knowledge and understanding they need to meet that standard
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria Performance Criteria are statements that together specify the standard
of performance required when carrying out a task

National Occupational
Standards (NOS)
NOS are Occupational Standards which apply uniquely in the Indian
context.

Qualifications Pack
Code
Qualifications Pack Code is a unique reference code that identifies a
qualifications pack.

Qualifications Pack(QP) Qualifications Pack comprises the set of OS, together with the
educational, training and other criteria required to perform a job role. A
Qualifications Pack is assigned a unique qualification pack code.
Unit Code Unit Code is a unique identifier for an Occupational Standard, which is
denoted by an ‘N’.

Unit Title Unit Title gives a clear overall statement about what the incumbent
should be able to do.
Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have
a critical impact on the quality of performance required.

Knowledge and
Understanding
Knowledge and Understanding are statements which together specify the
technical, generic, professional and organizational specific knowledge
that an individual needs in order to perform to the required standard.

Organizational Context Organizational Context includes the way the organization is structured
and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility.
Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish
specific designated responsibilities.

Core Skills/Generic
Skills
Core Skills or Generic Skills are a group of skills that are key to learning
and working in today’s world. These skills are typically needed in any
work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

NOS National Occupational Standard(s)
QP Qualifications Pack
NSQF National Skill Qualifications Framework
NVEQF National Vocational Education Qualifications Framework
NVQF National Vocational Qualifications Framework

Develop advertising sales proposals
Description This OS unit is about developing sales proposals for advertising sales
Scope This unit/task covers the following:

 Developing advertising sales proposals for media agencies and leading
companies across industry sectors
 Across any of the following mediums: Television, Print, Radio, Digital,
Out-of-home

Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Developing
advertising sales
proposals for media
agencies and leading
companies across
industry sectors

To be competent, the user/individual on the job must be able to:
PC1. calculate ad-value for the proposed advertisement placements, taking into
account key variables (e.g. reach/time-spent, readership, listenership/ times pent, page views, impressions, occupancy/availability, client credit limit)
PC2. conduct audience analysis including consumption habits, lifestyles, ratings
illustrations and comparison with peers

PC3. perform costing procedures for key variables and calculate potential
adjustments that could be factored in during the negotiation process
PC4. articulate the sales process and provide recommendations to the client on the
relevant legislation, standards and policies
PC5. develop and submit proposals within the timeframe agreed and in the format
requested by the client
Knowledge and Understanding (K)

A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The user/individual on the job needs to know and understand:
KA1. pricing policies at the organization
KA2. advertisement rates for the spectrum of advertising possibilities available
KA3. discount percentages and when they apply
KA4. the products/services offered by your organization as opposed to those by your
competitors

KA5. organizational policies for constructing proposals and submitting
recommendations, including a propsal’s format, readability, the imperatives it
must incorporate and the terms and conditions for serving different clients.
KA6. departments within the organization that may provide information and
assistance in preparing the proposal e.g. marketing, production

B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. ad-rates and how variables (like reach/time-spent, readership,
listenership/time-spent, page views, impressions, occupancy/availability, client
credit limit) influence them

KB2. how to read and analyze audience and market information and derive trends
that can aid development of proposals
KB3. fundamentals of Microsoft office tools, especially Microsoft PowerPoint
KB4. advertisement value calculation methods

KB5. how to develop and deliver advertising packages for single/multiple mediums
i.e. channels/stations/publications/websites/assets; and platforms i.e. across
television, radio, print and digital
KB6. how advertisement innovations and variations affect advertisement rates
KB7. how to calculate key metrics such as inventory fill-rate, overall effective rates
and discount ratios

KB8. relevant legislation, organizational practices, and ethical standards
KB9. data banks and statistical tools that will enhance the proposal

Skills (S) (Optional)
A. Core Skills/
Generic Skills
Writing Skills
The user/individual on the job needs to know and understand how to:
SA1. construct proposals that showcase the advantages of advertising via your
organization, and adequately sell the developed solution

Reading Skills
The user/individual on the job needs to know and understand how to:
SA2. develop an understanding of the client’s business, competitors, and customers,
and relate them to the organization’s service offering
SA3. research competitors’ offerings so as to be able to communicate a competitive
advantage over the competition

SA4. read and gather reference information from proposals developed in the past
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. liaise with relevant departments within the organization for data-points and
information to put the proposal together

B. Professional Skills Plan and Organize
The user/individual on the job needs to know and understand how to:
SB1. Plan work to be able to prepare proposals within the time-frame
SB2. Maintain a database of proposals developed previously

Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. Construct proposals and provide recommendations based on the client’s
needs and within the budget available for advertising

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB4. Conduct a comparative analysis between the services of the organization and
those of the competitors

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB5. Analyze feedback from internal stakeholders and clients to help improve future
proposals

Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. Identify customer/ market trends and opportunities and incorporate them into
the sales plans and forecasts

Decision Making
SB7. Incorporate several factors and decide on the organization’s sales strategy,
objectives and sales structure

Acquire and maintain advertising sales clients
Description This OS unit is about attracting and maintaining potential advertising sales clients.
Scope This unit/task covers the following:

 Identifying and maintaining potential advertising sales clients
 Clients could include Media agencies, Brand Managers and Marketing
Heads of leading companies across industry sectors

 For various mediums: Television, Print, Radio, Digital and Out-of-home
 To sell any of the following ad inventory: 10 second ad spots
(Television/Radio), Sq.cm. ad space (Print), Banners (frames, pop-ups,
floating/expanding ads), classifieds, text ads (Digital), Bill-boards,

promotions, street furniture, transit assets, alternative media
including digital displays, cinema, stadiums, airports, malls (OOH)
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Identifying and
maintaining potential
advertising sales
clients

To be competent, the user/individual on the job must be able to:
PC1. identify potential clients and build a client base through personal networks,
and through primary and secondary research
PC2. understand the client’s need to advertise in a particular market

PC3. analyze the types resources available in a particular market
PC4. market the credibility and track record of your organization to potential clients,
and sell them the benefits of advertising through it

Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The user/individual on the job needs to know and understand:
KA1. features and characteristics of the organization/services and its competitive
advantages and weaknesses in comparison with peers

KA2. the exposure (reach, readership, listenership, page-views) that the company
provides in different markets in comparison with peers
KA3. the company’s sales strategy, targets, and objectives
KA4. the company’s sales processes and inventory management practices

B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. the fundamentals of marketing and advertising
KB2. the market and industry that clients operate in

KB3. how to read and analyze audience and market information and derive trends
that can be used to pitch to potential clients
KB4. the audience for different markets, day parts/publications/online pages
KB5. how to make use of probing/questioning techniques to identify clients’ needs
KB6. how to position the brand value of the organization in relation to peers

KB7. how to position the company’s offering effectively to a potential client
KB8. how to identify sales opportunities while managing existing client relationships
KB9. life-time client value measurement methods
KB10. applicable legal and regulatory guidelines

Skills (S) (Optional)
A. Core Skills/
Generic Skills
Writing Skills
The user/individual on the job needs to know and understand how to:
SA1. organize and store documentation detailing correspondence and
conversations with clients, and any agreements that may have been reached

SA2. archive information about clients that may be beneficial in strengthening
relationships with them in the future
SA3. create and maintain client databases

Reading Skills
The user/individual on the job needs to know and understand how to:
SA4. research the clients’ business, industry, product/service, target market and
past marketing efforts
SA5. gather information on the consumption habits of the target audience
SA6. research the services offered by competitors and their business model

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA7. identify and network with potential clients through personal networks,
recommendations from existing clients, cold calls, industry events

SA8. make contact and build rapport with identified potential clients
SA9. network with content production teams to identify opportunities for media
integrations

B. Professional Skills Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB1. assess the costs, risks, benefits and long-term prospects of establishing a
professional relationship with a potential client, and decide whether to initiate
contact

SB2. use life-time value/profitability measurement techniques (to establish
customer value)
SB3. research background information about potential clients’ business, product or
service, target market and normal marketing activity

Decision Making
The user/individual on the job needs to know and understand how to:
SB4. identify decision makers within potential client organizations and find ways to
reach them

Plan and Organize
The user/individual on the job needs to know and understand how to:
SB5. Keep record information about clients that may help create rapport in the
future

Customer Centricity
The user/individual on the job needs to know and understand how to:
SB6. be open, honest and clear about what you can deliver
SB7. be responsive to clients’ queries and handle objectives positively
SB8. build rapport and empathy and use gentle questioning to identify clients’ needs
and budget

Problem Solving
The user/individual on the job needs to know and understand how to:
SB9. identify what your competitors are doing in potential clients’ target markets

Critical thinking
The user/individual on the job needs to know and understand how to:
SB10. identify benefits of advertising through your organization or brand

Close an advertising sales order
Description This OS unit is about negotiating and closing the advertising sales transaction and
finalizing the relevant documentation and sales contracts

Scope This unit/task covers the following:
 Negotiating and closing an advertising sale deal
 Inventory may be sold across: Television, Print, Radio, Digital, OOH
 Coordinating with internal teams

 Communicating clearly with the clients
 Timely collection of dues owed by clients
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Negotiating and
closing an advertising
sale deal

To be competent, the user/individual on the job must be able to:
PC1. provide a convincing proposition to the client and negotiate to derive the
maximum revenue from the available inventory
PC2. ensure that the advertisement rates are higher or equal to the benchmark rates
set by the organization

PC3. negotiate volume discounts with agencies to sell inventory in advance at rates
that are in line with benchmark discount rates set by the organization
PC4. identify opportunities to cross-sell other sources of revenue such as media
integrations, events and activations etc.

Coordinating with
internal teams
PC5. draft sales agreements/contracts and liaise with the legal team to vet them
PC6. make arrangements with the relevant teams within the organization to ensure
execution of the contract
PC7. troubleshoot and manage client crises through effective communication and
team support

Communicating
clearly with the
clients

PC8. negotiate barter deals with clients after carrying out a detailed cost-benefit
analysis to ensure that the deal would be beneficial for the organization
PC9. clearly communicate the scope of the agreement with the client and set out
realistic expectations regarding effectiveness of the advertising
Timely collection of
dues owed by clients

PC10. monitor billing details and outstanding dues, ensuring that dues are collected
on time through the respective sales manager

Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)

The user/individual on the job needs to know and understand:
KA1. features and characteristics of the organization/services and its competitive
advantages and weaknesses in comparison with peers
KA2. the organization’s total and available advertising inventory

KA3. the organization’s benchmark advertisement rates and discount rates
KA4. the procedures in place for negotiating sales contracts
KA5. acceptable modes of payment and credit periods, as per the organization’s
accounting and finance policies

B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. fundamentals of sales, marketing and advertising
KB2. extensive knowledge of the industry in which the organization operates
KB3. record and manage daily sales mis

KB4. how to carry out a cost-benefit analysis to build a case for barter contracts
KB5. persuasive selling techniques
KB6. multiple-media selling, up-selling, and add-on sale techniques
KB7. how to identify buying signals (given by client) and act upon them in an
appropriate manner

KB8. how to draft a sales agreement and other standard contracts
KB9. country-specific regulations and terms
KB10. applicable legal and ethical standards
Skills (S) (Optional)
A. Core Skills/
Generic Skills
Writing Skills

The user/individual on the job needs to know and understand how to:
SA1. draft sales agreements listing out terms of sale as negotiated with the client
Reading Skills
The user/individual on the job needs to know and understand how to:
SA2. undertake background research on the client

SA3. analyze details of preliminary proposals submitted to the client
SA4. read and draw references from sales agreements and proposals drawn up in
the past

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA5. effectively negotiate business and financial terms with the client
SA6. deploy smart-selling and persuasive techniques to convince clients and
respond to queries effectively

SA7. liaise with the legal department to vet and finalise sales agreements
SA8. communicate client requirements to the relevant teams (e.g.
creative/production/back-end sales/traffic etc.) to ensure that the
commitments made are met

B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. decide on the appropriate advertisement rate and discount for each client,
ensuring that the maximum value is obtained from the available inventory
Plan and Organize

The user/individual on the job needs to know and understand how to:
SB2. develop and employ a contingency plan should negotiations fall through
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB3. ensure that the client’s needs and objectives are met, and the terms of the deal
are mutually beneficial
Problem Solving

The user/individual on the job needs to know and understand how to:
SB4. identify issues that may arise during the sales process and find solutions to
address them

SB5. capably manage and deal with client objections regarding the proposal
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB6. determine the need and benefits of barter deals and volume discounts prior to
entering into them

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB7. analyze the negotiation process and determine new and innovative ways to
close deals

Maintain workplace health and safety
Description This OS unit is about contributing towards maintaining a healthy, safe and secure
working environment

Scope This unit/task covers the following:
 Understanding the health, safety and security risks prevalent in the
workplace
 Knowing the people responsible for health and safety and the resources
available

 Identifying and reporting risks
 Complying with procedures in the event of an emergency
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Understanding the
health, safety and
security risks
prevalent in the
workplace

To be competent, the user/individual on the job must be able to:
PC1. understand and comply with the organization’s current health, safety and
security policies and procedures

PC2. understand the safe working practices pertaining to own occupation
PC3. understand the government norms and policies relating to health and safety
including emergency procedures for illness, accidents, fires or others which
may involve evacuation of the premises
PC4. participate in organization health and safety knowledge sessions and drills
Knowing the people

responsible for health
and safety and the
resources available
PC5. identify the people responsible for health and safety in the workplace,
including those to contact in case of an emergency
PC6. identify security signals e.g. fire alarms and places such as staircases, fire
warden stations, first aid and medical rooms

Identifying and
reporting risks
PC7. identify aspects of your workplace that could cause potential risk to own and
others health and safety
PC8. ensure own personal health and safety, and that of others in the workplace
though precautionary measures

PC9. identify and recommend opportunities for improving health, safety, and
security to the designated person
PC10. report any hazards outside the individual’s authority to the relevant person in
line with organizational procedures and warn other people who may be
affected

Complying with
procedures in the
event of an
emergency

PC11. follow organization’s emergency procedures for accidents, fires or any other
natural calamity in case of a hazard
PC12. identify and correct risks like illness, accidents, fires or any other natural
calamity safely and within the limits of individual’s authority

Knowledge and Understanding (K)
A. Organizational
Context (Knowledge
of the company /
organization and its
processes)

The user/individual on the job needs to know and understand:
KA1. Organization’s norms and policies relating to health and safety
KA2. Government norms and policies regarding health and safety and related
emergency procedures
KA3. Limits of authority while dealing with risks/ hazards
KA4. The importance of maintaining high standards of health and safety at a
workplace

B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. the different types of health and safety hazards in a workplace
KB2. safe working practices for own job role

KB3. evacuation procedures and other arrangements for handling risks
KB4. names and contact numbers of people responsible for health and safety in a
workplace
KB5. how to summon medical assistance and the emergency services, where
necessary

KB6. vendors’ or manufacturers’ instructions for maintaining health and safety while
using equipment, systems and/or machines
Skills (S) (Optional)
A. Core Skills/
Generic Skills
Writing Skills

The user/individual on the job needs to know and understand how to:
SA1. how to write and provide feedback regarding health and safety to the
concerned people
SA2. how to write and highlight potential risks or report a hazard to the concerned
people

Reading Skills
The user/individual on the job needs to know and understand how to:
SA3. read instructions, policies, procedures and norms relating to health and safety

Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA4. highlight potential risks and report hazards to the designated people
SA5. listen and communicate information with all anyone concerned or affected

B. Professional Skills Decision making
The user/individual on the job needs to know and understand how to:
SB1. make decisions on a suitable course of action or plan

Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan and organize people and resources to deal with risks/ hazards that lie
within the scope of one’s individual authority

Problem Solving
The user/individual on the job needs to know and understand how to:
SB3. apply problem solving approaches in different situations

Critical Thinking
The user/individual on the job needs to know and understand how to:
SB4. understand hazards that fall within the scope of individual authority and report
all hazards that may supersede one’s authority
SB5. apply balanced judgements in different situations

Customer Centricity
The user/individual on the job needs to know and understand how to:
SB6. build and maintain positive and effective relationships with colleges and
customers

Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB7. analyze data and activates