General Housekeeper 6Months Course
Brief Job Description
A General Housekeeper (Household and Small Establishment) in the informal sector is a critical operational
role in the domestic worker segment providing various types of housekeeping services at private houses.
She/ he would provide basic housekeeping services – sweeping, dusting, laundry, cleaning of utensils,
bathroom and toilets and garbage disposal. She/ he would also maintain daily, weekly, long-time cleaning
schedule for the house.
Personal Attributes
General Housekeeper 6Months Course
To be competent, the user/individual on the job must be able to:
PC1. sweep the floors and other surfaces with a broom
PC2. clean the surfaces using a vacuum cleaner.
PC3. mop the floors using different types of mops including spray mops, and appliances such as
pick and ship spin bucket mops, etc
PC4. scrub surfaces with cloth/ scrubbers
PC5. remove dust from carpets, rugs, upholstery etc. using appropriate equipment
PC6. dust off appliances, furniture, upholstery and furnishings, rugs/ carpets etc
PC7. Collect and dispose of the household garbage.
PC8. make toilet items/ clean supplies available, where required within the household
Tiding up the house on regular basis
To be competent, the user/individual on the job must be able to:
PC9. fold and stack bed linen, towels, tablecloths etc. appropriately and as required
PC10. make available the toilet items/ clean supplies, where required within the household
PC11. remove the soiled bed linen and replace them with fresh, clean ones
PC12. clean the used bedding by removing, dusting off and relaying the same
PC13. scrub, wash and clean/ dry the toilet, shower/bathtub, floor, counter and sink
Handling basic household products and equipment
To be competent, the user/individual on the job must be able to:
PC14. operate and maintain cleaning appliances/ equipment like vacuum cleaners, scrubbers
washing machine, mops, wipers etc.
PC15. clean/ wipe the appliances and other equipment on a daily basis as per their cleaning
process
Knowledge and Understanding (KU)
Qualification Pack
NSQC Approved || Domestic Workers Sector Skill Council 6
The individual on the job needs to know and understand:
KU1. Sweeping/ dusting the houses manually and with appliances.
KU2. Scrubbing with cloth as well as mechanical scrubbers
KU3. Mopping the floors/ other such surfaces manually and with appliances.
KU4. Layout of the house and their characteristics, such as bedrooms, kitchen, living room,
balcony, study rooms and toilet
KU5. Furnishings and how they are arranged
KU6. Overall safety, sanitation, working and condition of the house
KU7. Hygiene while performing any housekeeping task
KU8. Types of cleaning products and their uses
KU9. Operation and maintenance of all kinds of household and housekeeping equipment/
appliances and tools.
KU10. Different techniques of cleaning the floors, ceilings, walls, windows, doors, bathrooms and
other areas of the house
KU11. Different techniques of bed making.
KU12. Systematic ways of tidying up and arranging various rooms
KU13. Ways to handle kitchen appliances in case of an emergency like short circuit and sparking
etc
General Housekeeper 6Months Course
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. communicate (read, write and speak) in the language being used in the workplace
GS2. discuss task lists, schedules, and work-load of the household with co- workers (if any)
GS3. use knowledge of numeracy
GS4. make decisions pertaining to the concerned area of work
GS5. perform assigned tasks efficiently, based on the priority set by the employer
GS6. keep house members informed about progress of tasks
GS7. manage relationships with employers
GS8. work to meet the expectations of the employer
GS9. identify immediate or temporary solutions to avoid delays
GS10. follow basic work ethics such as punctuality, discipline, and regularity
GS11. analyse and learn from experience
GS12. utilize the existing resources economically
This job requires the individual to take full responsibility of the basic housekeeping services in a domestic
set up. They should be physically fit, should be adaptable and be loyal to the employer. The individual
should be able to cater to the expectations in terms of cleanliness, have basic communication skills, able
to recognize
PC1. sweep the floors and other surfaces with a
broom 1 2 – –
PC2. clean the surfaces using a vacuum cleaner. 1 2 – –
PC3. mop the floors using different types of
mops including spray mops, and appliances such
as pick and ship spin bucket mops, etc
1 2 – –
PC4. scrub surfaces with cloth/ scrubbers 1 2 – –
PC5. remove dust from carpets, rugs, upholstery
etc. using appropriate equipment 1 2 – –
PC6. dust off appliances, furniture, upholstery
and furnishings, rugs/ carpets etc 1 2 – –
PC7. Collect and dispose of the household
garbage. 1 2 – –
PC8. make toilet items/ clean supplies available,
where required within the household 1 2 – –
Tiding up the house on regular basis 12 16 – –
PC9. fold and stack bed linen, towels, tablecloths
etc. appropriately and as required 2 2 – –
PC10. make available the toilet items/ clean
supplies, where required within the household 2 2 – –
PC11. remove the soiled bed linen and replace
them with fresh, clean ones 2 2 – –
PC12. clean the used bedding by removing,
dusting off and relaying the same 2 4 – –
PC13. scrub, wash and clean/ dry the toilet,
shower/bathtub, floor, counter and sink 4 6 – –
Handling basic household products and equipment 6 12 – –
Qualification Pack
NSQC Approved || Domestic Workers Sector Skill Council 8
Assessment Criteria for Outcomes Theory
Marks
General Housekeeper 6Months Course
Practical
Marks
Project
Marks
Viva
Marks
PC14. operate and maintain cleaning appliances/
equipment like vacuum cleaners, scrubbers
washing machine, mops, wipers etc.
3 6 – –
PC15. clean/ wipe the appliances and other
equipment on a daily basis as per their cleaning
be competent, the user/individual on the job must be able to:
PC1. categorize the wash as per colour, texture and fabric prior to the washing
PC2. wash using appropriate detergent/ whitener in separate batches
PC3. unload the washing unit and spread appropriately for drying
PC4. Wash soft clothes and stained clothes by hand or as considered proper
PC5. sort and fold the dried clothes, linen etc.
PC6. iron the clothes, and fold them properly
PC7. arrange clothes in the appropriate places.
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. different types of fabrics and their washing procedures
KU2. various types of washing detergents and soaps
KU3. operation of a washing machine: automatic and semi-automatic
KU4. methods of washing delicate fabrics by hands
KU5. types of irons and method of ironing different types of fabrics
KU6. cupboard organisation/ layout
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. communicate (read, write and speak) in the language being used in the workplace
GS2. discuss task lists, schedules, and work-load of the household with co-workers (if any)
GS3. use knowledge of numeracy
GS4. make decisions pertaining to the concerned area of work
GS5. perform assigned tasks efficiently, based on the priority set by the employer
Qualification Pack
NSQC Approved || Domestic Workers Sector Skill Council 11
GS6. keep house members informed about progress of tasks
GS7. manage relationships with employers
GS8. build a good rapport with the employer and his/ her family
GS9. identify immediate or temporary solutions to avoid delays
GS10. follow basic work ethics such as punctuality, discipline, and regularity
GS11. take decisions pertaining to the concerned area of work
GS12. utilise the existing resources economically
To be competent, the user/individual on the job must be able to:
PC1. clear the kitchen top of the utensils, appliances etc. to prepare the same for cleaning
PC2. clean the kitchen in entirety (top, walls, appliances, floor, cabinets, etc.) using appropriate
methods, cleaning tools and agents
PC3. dust and clean areas, appliances such as fridge and items such as serve ware kept in dining
room, and arrange them appropriately
PC4. collect and dispose of the kitchen waste to maintain hygiene
PC5. place kitchen appliances, utensils, and other equipment appropriately after cleaning
PC6. use water, power and other resources economically while cleaning and washing
PC7. clean and maintain all the kitchen appliances such as cooking ranges, dishwashers,
microwaves, etc.
Washing and organising utensils appropriately
To be competent, the user/individual on the job must be able to:
PC8. wash utensils (cook and serve ware) manually/ using equipment
PC9. place washed utensils in appropriate storage areas
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. different types of surfaces/ floors in kitchen
KU2. various types of cleaning agents and tools
KU3. cleaning and maintenance of appliances such as gas top, cooking ranges, food processors,
oven, grill, tandoor, dishwashers, microwaves, etc.
KU4. kitchen cabinets organisation/ layout.
KU5. ways to maintain inventory of household items and maintain stock
KU6. appropriate techniques for waste disposal/ management
Qualification Pack
NSQC Approved || Domestic Workers Sector Skill Council 15
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. communicate (read, write and speak) in the language being used in the workplace
GS2. discuss task lists, schedules, and work-load of the household with co- workers (if any)
GS3. use knowledge of numeracy
GS4. make decisions pertaining to the concerned area of work
GS5. perform assigned tasks efficiently, based on the priority set by the employer
GS6. keep house members informed about progress of tasks
GS7. build and maintain good rapport with the employer and his/ her family
GS8. identify immediate or temporary solutions to avoid delays
GS9. follow basic work ethics such as punctuality, discipline, and regularity
GS10. take decisions pertaining to the concerned area of work
GS11. utilise existing resources economically
GS12. plan out the given/ available tasks
General Housekeeper 6Months Course
PC1. interact in a courteous and disciplined manner with all
PC2. dress appropriately and maintain a well-groomed personality
PC3. ensure that personal behaviour and conduct takes gender into consideration
PC4. follow good manners in household/ workplace with a view to maintain hygiene and
sanitation, such as while coughing, not spitting, belching etc.
PC5. recognise, acknowledge and overcome inherent biases regarding disabilities.
PC6. offer help to a PwD if asked
PC7. carry out your tasks in timely and disciplined manner
Follow practices of hygiene
To be competent, the user/individual on the job must be able to:
PC8. follow hygiene practices at workplace, such as covering ones mouth while coughing or
sneezing, washing hands regularly etc.
PC9. follow social distancing in social gatherings/ workplace
PC10. report any personal health issues related to injury, or infectious diseases to employer
Handle work in a professional manner
To be competent, the user/individual on the job must be able to:
PC11. establish your work requirements with the employer/ appropriate authority
PC12. recognize indicators of harassment and discrimination based on gender, disability, caste,
religion, colour, sexual orientation and culture at workplace
PC13. report any kind of issue to the employer/ appropriate authority
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
Qualification Pack
NSQC Approved || Domestic Workers Sector Skill Council 19
KU1. social environment in the workplace.
KU2. telephone etiquettes and communication with visitors
KU3. the system, processes, timetable and performance expectations of the employer
KU4. the overall safety, sanitation, working and condition of the house
KU5. personal and workplace hygiene
KU6. how to prioritize work and do time management
KU7. basics of communication and active listening
KU8. ones rights and duties with respect to the workplace and safety
KU9. treatment and behaviour expected from employer in a household
KU10. importance of confidentiality at work and workplace integrity
KU11. how to maintain high standard/ good working environment
KU12. cultural acclimatisation: how to adjust oneself according to the workplace/ working
environment
KU13. gender inclusive communication and gender empathy
KU14. gender differences and gender diversity.
KU15. gender, PwD and age sensitivity and their specific requirements
KU16. fundamentals of sexual harassment of women at the workplace (prevention, prohibition and
redressal) act 2013
KU17. different types of disabilities/ life conditions leading to physical, developmental, behavioural,
intellectual and sensory impairment and sensitivity to each one.
KU18. rudimentary knowledge of statutory rights, privileges, schemes and benefits available for
PwD
KU19. emergency procedures, responses/ important numbers
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. communicate (read, write and speak) in the language being used to in the workplace
GS2. discuss task lists, schedules, and work-load of the household with co- workers (if any)
GS3. use knowledge of numeracy
GS4. make decisions pertaining to the concerned area of work
GS5. perform assigned tasks efficiently, based on the priority set by the employer
GS6. manage relationships with employers
GS7. follow basic work ethics such as punctuality, discipline, and regularity
GS8. take decisions pertaining to the concerned area of work
GS9. utilise existing resources economically
GS10. organise the items in all parts of the house.
GS11. plan out the given/ available tasks
GS12. respond to emergency situations/ incidents as per process
GS13. use inclusive, gender sensitive language
GS14. adjust communication styles to reflect gender sensitivity
identify any hazards and deal with them in safe and competent manner within the limits of
one’s authority
PC2. identify and report breaches in health, safety, and security to the designated person
PC3. perform basic first aid
PC4. respond to different emergency situations in terms of immediate action and reporting
Manage waste and ensure cleanliness
To be competent, the user/individual on the job must be able to:
PC5. follow environment friendly practices at home/ workplace to minimise pollution of air, water
and earth.
PC6. use appropriate cleaning gear/ PPE for waste disposal as required
PC7. clear, collect and segregate waste according their types
PC8. reduce the volume of waste through appropriate techniques.
PC9. throw waste in appropriate waste container/ assigned bins
PC10. change disposable garbage bags when full, and clean the waste bins regularly
PC11. keep the house/ work area clean off germs/ insects/ bugs by using appropriate environmentfriendly products/ cleaning agents.
Adopt practices to promote wellbeing
To be competent, the user/individual on the job must be able to:
PC12. clean the place of dust or any particulate matters
PC13. ensure ventilation in the household
PC14
specific requirements with respect to the workplace/ house in terms of cleanliness, safety
etc.
KU2. unsafe conditions and unsafe acts in households and responses and precautions thereof
KU3. different types of breaches in health, safety and security and how and when to report these
KU4. use of cleaning gear fire prevention/suppression, personal protective equipment (PPE)
KU5. evacuation procedures with special care for PwD and elders
KU6. How to reduce the emission of harmful gases
KU7. importance of housekeeping in keeping the workplace safe and secure
KU8. ways to contact medical assistance and the emergency services, where necessary
KU9. different emergency situations and responses thereof.
KU10. health, safety and accident reporting procedures
KU11. government agencies in the areas of safety, health and security and their norms and
services
KU12. essential services such as water, electricity and their optimum utilisation/ conservation/
preservation
KU13. different categories of waste and how they should be dealt with
KU14. methods/ process of reduction, reuse and recycling different types of waste
KU15. ways to keep the areas green and lush through plantations, gardens and plant/ flower pots
KU16. health, safety and security practices that help to prevent and control infection
KU17. types of pollution, such as air, water, soil and noise etc and their control and reduction
KU18. ways to minimize dust, avoid spillages and address spillage
KU19. usage of insects/ bugs repellents/ cleaning agents/ chemicals with precaution
KU20. apply basic first aid in different situations including CPR
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. communicate (read, write and speak) in the language being used in the workplace
GS2. discuss task lists, schedules, and work-load of the household with co- workers (if any)
GS3. use knowledge of numeracy
GS4. make decisions pertaining to the concerned area of work
GS5. perform assigned tasks efficiently, based on the priority set by the employer
GS6. manage relationships with employers/ family members
GS7. follow basic work ethics such as punctuality, discipline, and regularity
GS8. take decisions pertaining to the concerned area of work
GS9. utilise the existing resources economically
GS10. sort and organise the items in all parts of the house.
GS11. plan out the given/ available tasks
GS12. respond to emergency situations/ incidents as per process
Terms & Conditions of Offline Class
Offline Class —(Totally Free Of Cost)
Offline class Its mean you Direct Go to Our Institute and Take admission there, after the admission you have to join direct class
there is a totally free of cost no charge ,, even you will get Rs 50 every day from Government
every day , There Is a three Time Of classes
a) 8:00 am to 12:00 pm
b)12:00 pm to 4:00 pm
c)4:00 pm to 8:00 pm
you can take any time for class regarding your needs , you have to select any one time for regular attending the class
But one thing Must be Remember you have to attain at least 80% of total class, As example if class is 180 days then you have to attain minimum 150 days , other wise your registration will be cancel, and you cant sit on exam and you will also not get certificate
Time and And Share A Registration Number For your Attendance, Which we will provide you after complete admission. When Your 80% Attendance will be Complete then You should attend Assessment or Exam For Certificate And Mark sheet.
If you Need Certificate the you should have to attended all Classes Regularly Time to There Are Some Terms And conditions to eligible for Certificate And Mark sheet
- Need 80% Online Class Attendance By Registration Number
- attend Online Exam and Interview
- You Have To Pay Certificate Currier Charge Rs 2000 (Two thousand Rupees Only)
Charges
Only You have to pay Rs 2000/-(two thousand Rupees Only ) For The Certificate Courier Charge,
When you selected For Free Certificate And Mark sheet Or pay based Certificate And Mark sheet then your government registration process will be start , We give you a Registration Certificate , When you Will Start Your Online Class Every Day you will Put The Registration number With Us for attendance.
As Example Registration Certificate will be like the
This Certificate is valid for All India Government and private both sector and this certificate is also valid 129 Countries of The World, And by this certificate you can Attend All ou interviews And job Section .. Terms & Conditions of Online Class
Online Class Time – 12:00 pm to 01:00pm ( Two Days In a Week ) , If You have No Time at 12: 00 pm then You can see the class before 8:00 pm after that your attendance will be close,
Online Class And Mark sheet Details
Online Class And Mark sheet Details,
All over India GPRS Studio Provide you Free Online Class And Free Certificate..
Online Classes are Totally Free for All Indian, You can Attend Our Online Classes in Youtube Channel GPRS Studio at home by your Phone /Laptop/ Mobile/Computer etc .
